Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par christophe de grenoble
hotel d'affaire comfortable
Publié le 23 nov. 2015 sur Hotelsbon hotel tres bien situe par rapport a mes RV. grande chambre, bien equipe.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
Thank you for your feedback. It's great to know you had an overall positive experience. We're looking forward to welcoming you back in the future.
par un voyageur
Publié le 19 août 2024 sur Expedia
Upon arriving the A/C was out in the lobby so portable rolling A/Cs were everywhere nearly in the lobby. The shower was broken so you could not take a shower. I thought this hotel would have been much nicer than it was so I was pretty disappointed. I most likely will choose a different hotel next time. Thank you.
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Service, Gestion de l’hôtel
Darla, the team is sorry to hear your experience did not meet your expectations. The maintenance team is always available to address any room concerns to ensure guest comfort. Your feedback is valuable, and the team is committed to enhancing facilities and guest experiences.
par un voyageur
Publié le 18 août 2024 sur Expedia
The pool was closed was the only down side.
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
Karie, thank you for staying with us at Hilton Garden Inn Dallas/Allen. We are glad to hear you had a pleasant experience overall. Our team apologizes for the pool being unavailable during your visit. We hope to welcome you back in the future!
par un voyageur
Shower door broken
Publié le 11 août 2024 sur HotelsStay was great, customer service excellent. Only issue i had was the shower door would not close. I had to wedge a face towel between both doors.
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Tyshia, we’re delighted you loved your experience at Hilton Garden Inn Dallas/Allen. The team is glad to hear that your stay and the service were excellent. We apologize for the inconvenience with the shower and will ensure it is addressed. We look forward to welcoming you back soon.
par un voyageur
Publié le 11 août 2024 sur Expedia
My kids were excited about to pool. Come to find out it was down for repair. Also no complimentary breakfast. Elevators stopped working so up the stairs to the 3rd floor we go.
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Jesus, thank you for sharing your experience. We're glad you and your family stayed with us and apologize for the inconvenience with the pool. We appreciate your understanding regarding the breakfast options and elevator maintenance. We're continually working to enhance our services and ensure a better experience for our guests.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Alicia, thank you for staying with us at Hilton Garden Inn Dallas/Allen. We’re delighted you enjoyed your experience. We're looking forward to welcoming you back!
par un voyageur
Publié le 7 août 2024 sur Expedia
Needs updating.
Commentaires de Gestion de l’hôtel
8 août 2024 par Customer Service, Gestion de l’hôtel
Milton, thank you for your feedback. The team continually works on improvements to ensure our guests have a comfortable stay. Your comments help us in that process.
par un voyageur
Wouldn’t stay again.
Publié le 4 août 2024 sur Hotels1. I called the hotel ahead of time and checked in along with reserving my exact room. Upon getting there the system was down and everyone in the lobby had a wait time of about 2 hours. The lobby had no air conditioning during my entire 3 night stay.
2. The actual room ac is set to operate at 5 degrees higher than what you set it at, I realized this after waking up the first night from heat.
3. I was told I would get my requested wake up call at 6am but received nothing. Upon checking in my room floor had crumbs on the floor. Housekeeping is done once every two days.
4. Only one out of the two elevators are in working condition.
It seems as if they are operating due to their reliance on the attendees of the convention center across the street.
Commentaires de Gestion de l’hôtel
5 août 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing your feedback. The concerns raised about wait times, room temperature, and housekeeping will be reviewed with our team members. Your observations about the lobby air conditioning and elevator availability will be noted as well. Guest experience is a priority, and attention to these areas will be taken seriously.The team is continuously striving for improvement and appreciates your insights.
par un voyageur
Publié le 1 août 2024 sur Expedia
I like it
Commentaires de Gestion de l’hôtel
3 août 2024 par Customer Service, Gestion de l’hôtel
Cesar, we are thrilled you enjoyed your stay at Hilton Garden Inn Dallas/Allen. We're looking forward to welcoming you back!
