Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not worth the price
Publié le 16 nov. 2022 sur HotelsDefinitely not worth the price. I should have paid a bit more to have an hotel closer downtown or at least close to something, and with better rooms.
There was hair left on the shower's wall from previous client, bathroom's fan wasn't working, coffee machine in the room was also not working. The elevator stopped working for a while one night. The AC was loud as hell and my room was on the back, so I could clearly hear the overground train every 15min or so.
Also, I would have thought that in 2022 hotels like Holiday Inns would have TV with accessibility to streaming services or with the possibility to cast from my mobile.
The staff was nice, the bed comfy and the breakfast was ok.
So, yeah sadly I would not recommend. Usually I do not complain that much, but I was really disappointed. :(
Commentaires de Gestion de l’hôtel
17 nov. 2022 par Christina O., Gestion de l’hôtel
Dear Vanessa, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Christina O.Front Desk
par un voyageur de La Crescenta
Publié le 23 août 2024 sur Expedia
The property was under construction, so none of the amenities were available. This was not listed on Expedia's website, which leads to false advertisement. Our toilet was not flushing, so we had to change rooms. There was lots of noise due to construction.
Commentaires de Gestion de l’hôtel
28 août 2024 par FRONT DESK, Gestion de l’hôtel
Dear Elra, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our management team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Christina O. Front Desk
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par Kenny, Gestion de l’hôtel
"Dear James,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.
par un voyageur
No pool as advertised- no restaurant- no gym.
Publié le 10 août 2024 sur HotelsHorrible property was under construction. Property was in bad shape. Could not sleep at all during the day. Loud drilling and hammering. Would never have had stayed if I knew that I was not getting what I paid for.
Commentaires de Gestion de l’hôtel
11 août 2024 par Kenny, Gestion de l’hôtel
"Dear James,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations and at check in you was informed about the renovation and had an opportunity to cancel without penalty and book else where, you chose to stay. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Kenny, Gestion de l’hôtel
"Dear Francesco,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.
par un voyageur
Publié le 5 août 2024 sur Hotels
Felt very uncomfortable, we stayed
In the 3rd floor and it smelled alot like weed.
Commentaires de Gestion de l’hôtel
9 août 2024 par Kenny, Gestion de l’hôtel
"Dear Anonymous,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par Kenny, Gestion de l’hôtel
"Dear Ann,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Kenny, Gestion de l’hôtel
Dear Sindy, DominguezThank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
We realized, upon arrival that the property is in an extreme state of disrepair, and currently undergoing renovations. While understandable and part of the lifecycle of real estate, no attempt to inform us was made during booking. Almost all functions of the hotel were no available and it was chaos. The nice lady at the desk cancelled our reservation and we were left to find other lodging late at night.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Front Desk, Gestion de l’hôtel
Dear Christopher, Thank you for your candid review. We apologize that your recent stay did not meet expectations due to our renovations. We appreciate your comments and will share these with our management team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Christina O. Front Desk
par un voyageur
Unexpected
Publié le 15 juill. 2024 sur HotelsLove that hotel but didn’t know was under construction
Commentaires de Gestion de l’hôtel
18 juill. 2024 par FRONT DESK, Gestion de l’hôtel
Dear Alvin, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,CHRISTINA O.FRONT DESK
