Note fondée sur 394 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Hotels
I recently stayed at this hotel over the weekend and had a TERRIBLE experience and very much an emotionally disturbed experience. This staff harassed, discriminated and broke multiple federal laws pertaining to my service animal.
I announced that I have a service dog AND offered my papers at check in. I was declined in looking at the papers so I thought all was well. 24 hours into the stay my fiancé was harassed on multiple occasions by the front desk and stated we would be charged a $250 fee for my SERVICE DOG. I proceeded to speak with this same person in a calm manner asking to see my paperwork I signed upon arrival showing that it states service dogs are allowed. She claimed I was trying to fight her, yet cameras would show different and my FOUR year old was standing there. I once again offered my papers to clear up the issue and was declined again. 2:45 am comes around and I take my dog out to use the restroom and out of no where receive a $250 charge to my credit card. At this point I am frustrated because I thought we had cleared this situation up. I go to speak to the manager and he was extremely rude, confrontational, and tried to blame me for not announcing her which was not true. He had the audacity to tell me he saw my dog go to the bathroom and there is no way she is a service animal and I don’t look like I need one. At this point I requested a refund because it is ILLEGAL and be refused so I had to call the cops to get my refund. Absolutely unacceptable.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
The room I got was not the best room . Handles were missing , the blinds wouldn’t roll up to use natural sunlight . And the bathroom was not it . Looked dirty and unfinished in my opinion . I normally stay at this holiday Inn . But after that stay I will not stay there anymore . I had issues with my reservations I called the Hotel 100 times no answer. No exaggeration 100 times . This was a great place now it’s average .
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Hotel was nice, would stay there again.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Lots of amenities for business and breakfast
par un voyageur
Publié le 16 sept. 2024 sur Hotels
The place was great, room was clean, hubby and I had a great sleep. Bed, sheets and pillows were very cumfy. Breakfast was delicious 😋. The only negative thing i have is that the elevators seemed like it could break down at any point.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Spacious clean room
par un voyageur
Publié le 10 sept. 2024 sur Expedia
par un voyageur
Publié le 8 sept. 2024 sur Hotels
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Good
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Increíble
