Note fondée sur 415 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Shower plugged, roach in room, no ice in machine. When i complained she did nothing to fix problem but say she was going to inform someone
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Reem S, Gestion de l’hôtel
Dear Maria, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,General manager Reem S
par un voyageur de Dallas
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Reem S, Gestion de l’hôtel
Dear Lajordan, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,General manager Reem S
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Reem S, Gestion de l’hôtel
Dear Doug, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,General manager Reem S
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The Hotel was very nice and clean. We enjoyed our stay very much and will staying there again if we have the opportunity. The staff was very accommodating
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Reem S, Gestion de l’hôtel
Dear Sabine, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,General manager Reem S
par un voyageur
Publié le 21 sept. 2024 sur Expedia
OK
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Reem S, Gestion de l’hôtel
Dear Rogelio, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,General manager, Reem S
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Reem S, Gestion de l’hôtel
Dear Ash, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,General manager Reem S
par un voyageur
Publié le 8 sept. 2024 sur Expedia
The room was clean. How ever I got a suite and the additional room was horrible. The sofa bed had mold on the mattress. There was little bugs in felling and the floor had something red all over that would still stain anything that you would put in the floor.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Reem S, Gestion de l’hôtel
Dear Nancy,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,General manager Reem S
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Hallways reeked of weed. We found multiple left over items in our room from the visitors before us. Its advertised there is a hot tub and there isnt. The girl at the front desk was terribly rude during check in. Definitely not typical Holiday Inn standards.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Reem S, Gestion de l’hôtel
Dear Kristen, thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,General managerReem S
par un voyageur
Publié le 1 sept. 2024 sur Expedia
I did not like the plastic liner on the bed
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Reem S, Gestion de l’hôtel
Dear Adriana, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,General manager Reem S
par un voyageur
Compliments
Publié le 27 août 2024 sur HotelsGreat stay!
Commentaires de Gestion de l’hôtel
28 août 2024 par Reem S, Gestion de l’hôtel
Dear Timothy, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, General manger Reem S
