Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 oct. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2019 par Dana G., Gestion de l’hôtel
Thank you for your review and for choosing to stay with us. We hope to see you back again soon.
par un voyageur
Publié le 21 oct. 2024
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Customer Service, Gestion de l’hôtel
Alex, we're delighted to hear you enjoyed your time at Holiday Inn Express & Suites DFW Airport - Grapevine! We look forward to having you with us again soon!
par un voyageur
Publié le 19 oct. 2024
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Customer Service, Gestion de l’hôtel
Priscilla, we're so pleased to know that your stay at Holiday Inn Express & Suites DFW Airport - Grapevine was exceptional! We hope to see you again in the near future!
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Service, Gestion de l’hôtel
Craig,We’re delighted you loved your experience at Holiday Inn Express & Suites DFW Airport - Grapevine. Thank you for choosing to stay with us. Our team looks forward to welcoming you back soon!Best regards,The Team at Holiday Inn Express & Suites DFW Airport - Grapevine
par un voyageur
Publié le 5 août 2024 sur Expedia
DIRTY. THE SINK WAS PLUGGED UP. THE WALLS WERE PEELING FROM PREVIOUS WATER LEAKS IN WALLS.
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Service, Gestion de l’hôtel
Jamie, thank you for taking the time to share your experience. It's disappointing to hear that your stay did not meet expectations. The issues you encountered are certainly not reflective of the standards we strive to uphold. Your feedback has been shared with the team to address. We hope you will consider giving us another opportunity in the future.
par un voyageur
Publié le 4 août 2024 sur Expedia
Staff was absolutely AMAZING! Greated me every single time i came through the lobby. (When i arrived she was looking for a cart for a customer, but could not find one, and was very nice letting them know she was unable to find one then proceeds to help the rest of the customers in the lobby keeping a complete professional approach to all of us waiting.) Breakfast is a basic hotel breakfast no fancy food. Coffee is available 24hrs in the front lobby! They have a little store for snacks & the do have paper ware if you forget some to heat up any leftovers or the food they sale in the little store. Its right next to main event if you want to do a little trip for you & the kiddos. Multiple restaurants right by it, not even a 10min walk maybe 5 at most. Across the bridge are gas stations if you wanna do that 10min walk. (Again maybe not even 10 mins) the hotel has a pool & 2 hot tubs. Some rooms have Jetted Tubs & theyre pretty nice! Our bed this time however was HARD no cushion caused me & the hubs a lot of back pain!
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Service, Gestion de l’hôtel
Cristin,We’re delighted you loved your experience at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. It’s wonderful to read about the warm interactions you had with our team members and your appreciation of the 24-hour coffee availability and convenient snack store. The proximity to local attractions and restaurants is indeed a great perk.We regret that your bed didn't meet your expectations this time. Your feedback about the bed comfort is valuable, and we will look into it.We hope to welcome you back for an even better stay next time.Warm regards,Holiday Inn Express & Suites DFW Airport - Grapevine Team
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Customer Service, Gestion de l’hôtel
Stephanie, thank you for taking the time to leave a rating. The team values all feedback and is committed to continually improving the guest experience. We hope to have the opportunity to welcome you back in the future for a stay that exceeds your expectations.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Service, Gestion de l’hôtel
Tyler, thank you for staying with us at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We're thrilled you had a wonderful experience and look forward to welcoming you back soon.
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Room is not clean and has a musty smell, hotel is dated, toilet didn’t drain well.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Customer Service, Gestion de l’hôtel
Caroline, thank you for sharing your experience. It is concerning to hear that your room did not meet expectations. Your feedback regarding cleanliness and maintenance is important, and the team is keen to address these areas. We hope you consider giving us another chance in the future to provide a better experience.
par un voyageur
Publié le 23 juill. 2024 sur Hotels
One night family stay before departing airport. Clean hotel with fast and friendly check in.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Customer Service, Gestion de l’hôtel
Matthew, thank you for staying with us at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We're glad to hear you found the hotel clean and appreciated the speedy and welcoming check-in. We hope to have the pleasure of hosting you again in the future.
