Ratings based on 813 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 24, 2024 on Expedia
Every staff member we had an interaction with was very helpful and friendly. We didn’t have any issues during our stay. Property was as described.
Comment from Hotel Management
Mar. 26, 2024 by Customer Service, Hotel Management
Lonna, it's great to hear that you had a positive experience interacting with our team members at Homewood Suites Irving/Las Colinas and found the property as expected. We're pleased to learn that your stay was without problems and that our team offered assistance whenever needed. We look forward to welcoming you back in the future.
by A traveller
Posted Mar. 12, 2024 on Expedia
The hotel was right off highway 114, easy to get to, easy to check in, decent hot breakfast.
Comment from Hotel Management
Mar. 14, 2024 by Customer Service, Hotel Management
Rosella, we appreciate your valuable feedback. It's wonderful that you found Homewood Suites Irving/Las Colinas so convenient and accessible. We strive to make our guests' lives easier with features like a simple check-in process and satisfying hot breakfast. Your kind words will motivate our team to continue to provide a top-notch experience. We look forward to welcoming you back in the future.
by A traveller from Fort Collins
Posted Mar. 11, 2024 on Expedia
Disappointing stay. The room we were assigned had the a/c units and pool equipment as the view out both sets of windows. Very dark and if the curtains were open, the people having breakfast in the lobby were staring straight out at our room. The bathroom walls were dirty and very dusty storage shelves. I wanted to scrub the whole place with a magic eraser the walls were so dirty. The bedsheets didn’t stay on the mattress, seemed like they were for a smaller sized bed but stretched to fit the king.
The staff was very friendly and quick to deliver a travel crib and extra sheets for the kids. Breakfast had all the essentials.
Comment from Hotel Management
Mar. 12, 2024 by Customer Service, Hotel Management
Matthew, thank you for taking the time to share your recent experience with us. We regret to hear about the aspects of your stay that were less than satisfactory, such as the view from your room and cleanliness concerns in your accommodation. It's our goal to provide each guest with an enjoyable and comfortable visit and we're sorry we didn't meet your expectations in this regard.It is encouraging however, to hear that our team members were attentive and quick to accommodate your requests for extra bedding and a crib. We're glad you found our breakfast satisfactory. We value your feedback and will use it to improve our guest experience moving forward. We hope you will consider staying with us again for a more positive experience.
by A traveller
Posted Mar. 5, 2024 on Hotels
Comment from Hotel Management
Mar. 7, 2024 by Customer Service, Hotel Management
Thank you for taking the time to leave us such an amazing rating, Sarah!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Homewood Suites Irving/Las Colinas.
by A traveller
Posted Mar. 1, 2024 on Hotels
Didnt like
Comment from Hotel Management
Mar. 2, 2024 by Customer Service, Hotel Management
We appreciate your feedback.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
by A traveller
Posted Feb. 12, 2024 on Expedia
Facility is old & breakfast was ok for Hilton
Comment from Hotel Management
Feb. 13, 2024 by Customer Service, Hotel Management
Ankit, thank you for your feedback. We understand your sentiments about the building's character and the breakfast experience. We aim to provide a comfortable and fulfilling stay for all our guests, so your review helps us improve. For future visits, rest assured adjustments are being considered to enhance the quality of our service and facilities.
by A traveller
Posted Feb. 4, 2024 on Expedia
Great stay, other than the people above came in around 1 am and were very loud…
Comment from Hotel Management
Feb. 5, 2024 by Customer Service, Hotel Management
Deanna, thank you for sharing your feedback about your recent visit to Homewood Suites Irving/Las Colinas. We are pleased to hear that you had a great stay with us. As for the noise disturbance, we understand how important a peaceful environment is and we'll certainly aim to improve this area. We hope to welcome you back for an even better experience next time.
by A traveller from kent
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Jan. 31, 2024 by Customer Service, Hotel Management
William, thank you for leaving such a high rating for Homewood Suites Irving/Las Colinas. We are looking forward to hosting you again soon. Your satisfaction is undoubtedly our ultimate goal.
by A traveller
Posted Dec. 31, 2023 on Hotels
Comment from Hotel Management
Jan. 1, 2024 by Customer Service, Hotel Management
Thank you for taking the time to submit this feedback.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.
by A traveller
Decent stay
Posted Dec. 28, 2023 on HotelsThe staff was super friendly and very kind. The rooms are inconvenient as you have to walk outside, up and down stairs, and seek a voyage to get to a room. I think the pictures are misleading with the rooms. I think the quality of the rooms could be better. But overall it suffices. I think the rooms could use some improvements with the flooring and furniture but you pay for what you get.
Comment from Hotel Management
Dec. 29, 2023 by Customer Service, Hotel Management
We appreciate your feedback. It's great to hear that our team members provided friendly and kind service. We do take note of your observations regarding the layout and quality of our accommodations. We constantly strive for improvement, and your points will be taken into consideration as we continuously aim to enhance our guest experiences. Thank you for choosing us and we hope to have you back in the future.
