Note fondée sur 712 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 déc. 2024
Best value for the money. Breakfast included Mexican food that really gave it a restaurant vibe. Staff was really nice, specifically Alma at the front desk. The location was ideal to get around north/central DFW. The room was nicely setup with a stove top that really saved us a lot of money at dinner time.
Commentaires de Gestion de l’hôtel
4 janv. 2025 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to share your experience. We sincerely appreciate your feedback.We look forward to welcoming you back on your next trip to Lewisville.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
The staff was excellent, very clean, and easy to get too. Will definitely stay here again.
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Hotel Management, Gestion de l’hôtel
Dear Judy, thank you for taking the time to leave us a 5-star review. We hope to see you soon
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Great service
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Hotel management, Gestion de l’hôtel
Thank you for so much for taking the time to leave us a 5-star rating.It's much appreciated.
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel management, Gestion de l’hôtel
We are so grateful for your 10-star review.It's much appreciated.
par un voyageur
Lewisville
Publié le 6 oct. 2024 sur HotelsClean, safe area, friendly staff. Highly recommend second time staying there.
Close to family.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel management, Gestion de l’hôtel
Thank you so much for taking the time to leave us a rating and comments, we hope to see you again soon.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The door was broken and would not close. It actually was halfway off the hinges. The sofa bed mattress was soiled along with the sheet that had been placed on it. I am definitely requesting a refund. Totally ridiculous.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel management, Gestion de l’hôtel
Thank you for taking the time to share your experience. We sincerely appreciate your feedback, and we are sorry for the issues during your stay. This is not our standards and are being addressed with our executive housekeeper and Maintenace. We hope you will give us another chance in the future.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Was a good experience, slight miss up on our room but they accommodated us for the better. Breakfast was good both mornings. Definitely recommend.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel management, Gestion de l’hôtel
Thank you for taking the time to share your experience with us, we are happy to hear you enjoyed your stay.We look forward to welcoming you again.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel management, Gestion de l’hôtel
Thank you for sharing your rating with us.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
The hotel front desk and public areas are nice and clean. however, the room is old and they are just remodeled, the painting smells so strong that I could not sleep.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel management, Gestion de l’hôtel
Thank you for taking the time to share your experience with us, I am sorry our currently appearance was not what you had anticipated, as you noticed we are currently making some changes to our property. I hope you consider staying with us on your next visit to Lewisville.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
This place is bad. Don’t stay here. There is a Homewood Suites in The Colony that is like 10 minutes away.
1. First room we had was 310. It smelled like mold and mildew so it made us gag. Told the front and they offer to spray something to cover the smell. We asked for another room.
2. Halls smell like cigarette smoke.
3. Back door stays open about half the time.
4. There were several half smoked cigarettes sat by the back door. Like someone left them to come finish the later.
5. Lady was screaming that here dogs were fighting at 10:30 at night. I called the front. They never came upstairs. Twenty minutes of her screaming and front desk never came upstairs.
6. Hotel is full of people that are most likely living there.
7. Hotel is just plain dirty. Like gunk on the walls and counters. Dirt and food under the edge of the cabinets.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel management, Gestion de l’hôtel
We regret to hear about the issues you've encountered during your stay, cleanliness and safety are paramount to our hotel and it is unfortunate that your experience did not reflect these standards. Your comments regarding service are also noted.We appreciate your feedback and will take it into consideration in our outgoing efforts to improve. We continuously strive for improvement and your feedback in invaluable in this process. Thank you.
