Note fondée sur 949 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The WiFi was horrible. I tried to work in my hotel room and it was so bad I couldnt get anything done.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Customer Service, Gestion de l’hôtel
Shawn, thank you for sharing your feedback. The team is dedicated to improving connectivity for guests, and your comments are invaluable. We hope to provide you with a better experience in the future.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
We stayed here for 8 days for a work trip. Our first 3 days we had no hot water then the next 3 days we had our drain not work and waited for it to get fixed. We then had an off day on Sunday and the pool was closed “until further notice”. It was an all bad experience but the front desk guy Herbert was very helpful through it all.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Customer Service, Gestion de l’hôtel
Izel, thank you for sharing your experience. While it's concerning to hear about the challenges faced during the stay, it's reassuring to know that Herbert was able to assist. The team is committed to providing a pleasant experience and will undoubtedly take your feedback seriously.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the great rating, Bobby!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Homewood Suites Dallas Addison. We'd like to share an even better experience with you soon.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the amazing rating, Spencer!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Homewood Suites Dallas Addison soon!Thanks again for leaving your feedback!
par un voyageur
Mislead photos
Publié le 17 sept. 2024 sur HotelsFor the price and name the hotel carried, it was well below my expectations. This property was more of an apartment building converted to a hotel. The front desk gave little to no instructions and handed me a paper with multiple grammatical and incorrect thought statements. This is by far the worst place to stay in the area. 10/10 do not recommend.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Customer Service, Gestion de l’hôtel
Josh, thank you for your feedback. The hotel team aims to provide a seamless experience for all guests, and they appreciate your comments as they continue to refine their services. Your perspective is valuable, and the team is committed to enhancing guest experiences in the future.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Service, Gestion de l’hôtel
Melissa, thank you for staying with us at Homewood Suites Dallas Addison. We're delighted you had a wonderful experience and look forward to welcoming you back soon.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Service, Gestion de l’hôtel
Claudia, thank you for choosing Homewood Suites Dallas Addison. It's great to know you had a pleasant stay. We hope to welcome you back soon.
par un voyageur
Publié le 30 août 2024 sur Expedia
Great location, clean,easy access and quite.
Room was missing some kitchen items
Commentaires de Gestion de l’hôtel
31 août 2024 par Customer Service, Gestion de l’hôtel
Dawn, thank you for staying with us at Homewood Suites Dallas Addison. It's wonderful to hear that you appreciated our location and found the surroundings clean and tranquil. The team at Homewood Suites Dallas Addison will take into consideration your note about the kitchen items. We look forward to welcoming you back.
par un voyageur
Publié le 24 août 2024 sur Expedia
My guests choose this property as used in the past but after a night asked me to move them in a new location. Unsafe and with hot water broken.
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
Marco, the issues you encountered are certainly not what was intended for your guests. The location is in an area that generally feels secure, though perceptions can vary. Team members are on hand to resolve matters such as hot water promptly, and efforts will be reinforced to ensure this is consistently managed.
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Service, Gestion de l’hôtel
Verell, thank you for staying with us at Homewood Suites Dallas Addison. We’re delighted you had such a wonderful experience. Looking forward to your next visit!
