Note fondée sur 891 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2023 sur Expedia
Nous avions la suite 225 et la propreté ainsi que l’état de la chambre laissait à désirer. L’état général de l’hôtel aussi d’ailleurs. Le plancher de la salle de bain était collant, le tapis de la chambre avait plusieurs grosse taches dessus. On voit que le ménage n’est pas fait adéquatement. La conception de la salle de bain est mal faite; on doit se tasser au fond du mur ou entrer dans la douche pour pouvoir fermer la porte. Les vitres étaient absolument horribles, on ne voyait même pas de l’autre côté de la rue tellement les thermos sont finis. Il y avait des restes de colle de ruban adhésif sur la tête de lit et notre lit (King) avait une baisseur au centre du matelas.
Côté nourriture pour le déjeuner c’était correct même bien. Le personnel était courtois et accueillant.
L’hôtel semble en rénovation, des fenêtres sont manquantes dans une section de l’hôtel sur chaque étage. 1 ascenceur sur deux fonctionnait et notre première journée la piscine était fermée. C’est vieux, ça a manqué d’amour et ce n’est pas du tout représentatif de la chaîne Hyatt.
par un voyageur
Publié le 27 déc. 2024
Commentaires de Gestion de l’hôtel
2 janv. 2025 par Hotel Management , Gestion de l’hôtel
Dear guest, thank you for taking time out of your busy schedule to leave us a review. We understand there is always room for improvement and should you have any additional feedback we would love to hear from you. We hope to see you again in the future for another great stay.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
This is a decent hotel. The breakfast is pretty good too. I was a little upset that there wasn’t a microwave in the room. You have to go down stairs to heat your food up. I don’t think hotels think about how inconvenient that is. The gym is super basic and only has cardio machines. I wanted to give this hotel a higher rating but on my last day TWO housekeepers walk in on us, one knocked and didn’t even wait for a response before walking in and the other lady just walked right in. It was still about 11am and checkout isn’t until noon. We could have been undressed or worse! I spoke to the lady at the front desk about this and her response was, “are you sure they didn’t knock and maybe heard you say something.” First of all, it doesn’t matter, don’t come in my room unless I grant you permission.
Commentaires de Gestion de l’hôtel
30 nov. 2024 par Damian , Gestion de l’hôtel
Dear guest, we apologize for the inconveniences you experienced and the way our staff handled the issues. We will communicate with our team to make sure these issues are not repeated. If you have any more feedback with us please feel free to reach out to us. We hope you visit us again soon so that we may make up for these past mistakes.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 nov. 2024 par Damian , Gestion de l’hôtel
Dear guest thank you for your review. We are glad you enjoyed your stay. Should you have any feedback you wish to share with us please feel free to contact us directly. We hope to see you again soon.
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Great location, stayed here several times and always has issues, elevator was not working, no hot water, A/C didnt work.
Commentaires de Gestion de l’hôtel
30 nov. 2024 par Damian , Gestion de l’hôtel
Dear guest, we appreciate the feedback. We will communicate with our team to make sure these issues are resolved quickly. We hope to welcome you back in the future and provide you with a better stay.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
The property was very clean and the staff were very nice. The continental breakfast options were great. Parking was easy with some parking up front and then gated parking in the back. The only issues we had were a few small quality issues in our room. The bed was on a rolling metal frame and was very squeaky, and the bathroom outlet was loose in the wall, I had to pin it to the wall when I unplugged things. But other than that there were no other issues and we enjoyed our stay.
Commentaires de Gestion de l’hôtel
30 nov. 2024 par Damian , Gestion de l’hôtel
Dear guest thank you for your feedback. We are glad our amenities made your stay enjoyable and comfortable. We will make sure to communicate with our team about the issues mentioned. We hope however you choose us again for another great stay.
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 nov. 2024 par Damian , Gestion de l’hôtel
Dear guest, thank you for the amazing review. We are glad you enjoyed your stay here with us. We hope to welcome you back in the future for another great stay.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The room was nice. But the POOL?! The pool needs to be cleaned, remodeled or something. There was only ONE working elevator that took FOREVER!
Commentaires de Gestion de l’hôtel
30 nov. 2024 par Damian , Gestion de l’hôtel
Dear guest, thank you for the feedback. We understand that our amenities were not what you were expecting. We will communicate with our team to make sure to fix the issues mentioned as soon as possible. We hope you can give us another chance to rectify these issues in the future.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Nice room. Nice area good restaurants near by.
Commentaires de Gestion de l’hôtel
30 nov. 2024 par Damian , Gestion de l’hôtel
Dear guest thank you for your feedback, we are thrilled you enjoyed your room and stay with us. We hope you can visit us again in the future for another great stay.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Gute Lage, mit dem Auto ist man an Allem nah dran. Sicher wieder
Commentaires de Gestion de l’hôtel
30 nov. 2024 par Damian , Gestion de l’hôtel
Dear guest we are glad to know that we were able to provide you with a comfortable stay, and we are glad our location was convenient for you. We hope to welcome you back in the future for another great stay.
