Note fondée sur 124 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,8 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024 sur Expedia
The property was clean for the most part but needs some minor maintenance upkeep. Location was great! Lots of college students in the building, so it’s not always super quiet. The building itself needs maintenance, tidying up. Especially pool area, pool chairs are old and grungy. Overall it was a good stay and would stay again.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Kasa Arlington Dallas, Gestion de l’hôtel
Hi Gustavo, thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon! Best Regards, Team Kasa
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Very nice. The only television is located in living room. Each bedroom should have a television suggest a Roku TV. Received an email about noise not sure why we received this email. Our age group is 50 we got up early cook breakfast and was talking in normal voice. The location is quiet and that’s what we loved.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Kasa Arlington Dallas, Gestion de l’hôtel
Hi Randy, your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us. Sincerely, Team Kasa
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Kasa Arlington Dallas, Gestion de l’hôtel
Hi Danny, thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon! Best Regards, Team Kasa
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Excellent property
Everything in good condition
All the attractions and stadiums half mileage
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Unfortunately, I hated staying here because the building management is rude and invasive. Apparently Kasa is owned by a different company, but because it’s in this building my experience with the building extends into my stay.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Kasa Arlington Dallas, Gestion de l’hôtel
Hi Jacque, We truly regret hearing that your stay was impacted by interactions with the building management. While Kasa operates independently from the building's management team, we understand that any negative experiences within the property can affect your overall stay. Our goal is to always provide a comfortable and enjoyable experience for our guests, and we apologize that we didn’t meet that standard for you this time. We value your feedback and will share your concerns with the appropriate parties to help ensure a better experience for future guests. Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back under better circumstances. Sincerely, Team Kasa
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Kasa Arlington Dallas, Gestion de l’hôtel
Hi Elaine,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Kasa Arlington Dallas, Gestion de l’hôtel
Hi Mohammad,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa
par un voyageur
Publié le 22 août 2024 sur Hotels
Once we made it inside our room, it was wonderful. The ac was on (a huge plus in Texas heat), the rooms were clean and beds were very comfortable. Getting to the main entrance and inside were a nightmare. Entrance is on backside of building, several keypads/codes needed just to get to the elevator, which then has another code to enter before you can even push the call button. The exterior building has little to no signage, but a lot of doors. It’s very confusing to go from room to car and vice versa. Zero onsite staff, actually saw almost no people at all. Cannot enter property from parking garage, at least not that I could find. Customer service is not onsite or really even aware of actual layout/appearance of building. They were kind and tried to be helpful, but their knowledge is limited. SO MANY CODES. The virtual aspect is what appealed to me initially, and I consider myself pretty tech savvy, but i was very frustrated by the end of it all. Room was great, it was very close to where we were visiting, but I’m not sure we will stay there again. Too much hassle for the price. Almost too much for ANY price.
Commentaires de Gestion de l’hôtel
22 août 2024 par Kasa Arlington Dallas, Gestion de l’hôtel
Hi Sarah, Thank you for sharing your detailed feedback. We're glad you found the room comfortable and appreciated the AC during the Texas heat. We’re also pleased that the location was convenient for your visit. Our goal is to provide a secure and private experience for our guests, and we understand that the entry process plays a significant role. We’ve designed our access procedures to prioritize guest safety, and your comments will help us ensure that this process remains as seamless as possible. We appreciate your recognition of our customer service team's efforts, and we're always looking for ways to improve the guest experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future. Sincerely, Team Kasa
