Note fondée sur 88 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,5 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Kasa Highland Park Dallas, Gestion de l’hôtel
Hi, your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us. Sincerely, Team Kasa
par un voyageur
Publié le 8 sept. 2024 sur Hotels
This apartment renter is designed to put people out of work by outsourcing everything. No job creation. No human contact. A flurry of emails and text messages that are required to get in and get out. The parking area is dirty and the parking spaces are too tight. Its difficult to get in and out of the car withoit hitting the car next to yours. The only upside was it was quiet. Would not recommend to anyone.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Kasa Highland Park Dallas, Gestion de l’hôtel
Hi Lee, Thank you for taking the time to share your feedback. We're sorry to hear that certain aspects of your stay did not meet your expectations. We strive to create a seamless and efficient experience for our guests by leveraging technology, which includes contactless check-ins and communication to ensure smooth stays. However, we understand that personal preference for human interaction may vary. Regarding the parking area, we appreciate your input and will share this with our team to see how we can improve the space. We’re glad that you found the apartment quiet, and we hope this made your stay a bit more comfortable. Thank you again for your feedback, and we hope you’ll consider staying with us in the future. Sincerely, Team Kasa
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Kasa Highland Park Dallas, Gestion de l’hôtel
Hi Christian,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa
par un voyageur
Publié le 11 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Kasa Highland Park Dallas, Gestion de l’hôtel
Hi Juan,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
par un voyageur
Publié le 28 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Kasa Highland Park Dallas, Gestion de l’hôtel
Hi Liyuan,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa
par un voyageur
Publié le 10 juin 2024 sur Expedia
Nice place to stay. Enjoyed it!
Commentaires de Gestion de l’hôtel
13 août 2024 par Kasa Highland Park Dallas, Gestion de l’hôtel
Hello Chad, Thank you for your 5-star rating and for sharing your positive experience at our property. Your feedback encourages us to continue delivering exceptional guest experiences. We look forward to hosting you again for another memorable stay. Best regards,Team Kasa
par un voyageur
SMU Graduation Trip
Publié le 13 mai 2024 sur HotelsThe location was perfect, very close to SMU campus. The apartment was quiet, clean and easy to find.
Commentaires de Gestion de l’hôtel
14 mai 2024 par Kasa Highland Park Dallas, Gestion de l’hôtel
Hello Penelope, We are delighted to hear about your positive experience during your SMU Graduation Trip. Thank you for highlighting the perfect location, cleanliness, and ease of finding the apartment near the SMU campus. Your feedback is truly valued. We look forward to welcoming you back for any future trips. Best regards, Team Kasa
par un voyageur
Run from this property
Publié le 12 mai 2024 sur HotelsThere is no security at all at this property my car was stolen from their secure gated underground parking that is not secure at all. No one on property to talk to. They provide zero help at all no knowledge of who provided security who has access to cameras(others reviews have said they don’t work). Many cars are broken into and stolen run from this property do not stay heere
Commentaires de Gestion de l’hôtel
14 mai 2024 par Kasa Highland Park Dallas, Gestion de l’hôtel
Hi Paul, We sincerely apologize for the distressing experience you encountered at our property. Security and guest support are paramount to us, and we did not meet the standards we strive for in this instance. Our Trust and Safety team has reached out and is working with you to resolve this matter. We are committed to making the necessary improvements to ensure our guests' safety and comfort. Thank you for your feedback, which is crucial in helping us enhance our service. We are here to provide any further assistance you need. Sincerely, Team Kasa
par un voyageur
After a rocky start, Kasa was great1
Publié le 6 mai 2024 sur HotelsWould have given 4-5 stars in communication but the check in process was confusing. Had to take elevator H and took to the third floor. Could not find my room number, and so called the number provided and she explained I had to go to the 2nd floor and walk labyrinth to find elevator G and then take that to the 3rd floor. She told me I was going to have to do this every time I wanted to access my room. After a good 35 minutes, I finally found my room, and the room was clean and spacious, and looked exactly like the pictures. I called the number provided for assistance again to re-confirm access to my floor, and she told me I didn't have to continue to go to the 2nd floor first before going to the third floor, so i have to say that once that was clarified, i was very happy. Location was great, great sushi restaurant right next to us, and had a great trip.
Commentaires de Gestion de l’hôtel
9 mai 2024 par Kasa Highland Park Dallas, Gestion de l’hôtel
Hi Ana, Thank you for taking the time to share your feedback, and we're glad to hear that your stay ultimately turned out to be a pleasant one. It sounds like the check-in process was indeed a bit of a maze—we're really sorry about that confusion! We're continuously working on streamlining our processes, and your detailed experience will certainly help us improve. The next time you visit, we hope to make your arrival as seamless and straightforward as your departure. We're thrilled that you enjoyed the room and the location, and we can't wait to welcome you back for another great trip! Best regards, Team Kasa
par un voyageur
Publié le 17 avr. 2024 sur Expedia
Water pressure was horrible, the bathrooms looked like it had mold and the doors didn’t close all the way. I also thought we were going to have a balcony because of the pictures
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Kasa Highland Park Dallas, Gestion de l’hôtel
Hi Jonathan, Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet expectations. Addressing your concerns, we are currently investigating the issues with the water pressure and the bathroom conditions, including the door that didn’t close properly. We understand how important these details are to your overall experience. Regarding the balcony, we apologize for any misunderstanding caused by our photos. We strive for clarity in how we present our accommodations and will review our listings to ensure they accurately reflect our offerings. Your comfort and satisfaction are paramount to us, and we're committed to improving our accommodations. Thank you again for bringing these matters to our attention. We hope to have the opportunity to better serve you in the future. Sincerely, Team Kasa