Note fondée sur 46 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 févr. 2022 sur Hotels
par un voyageur
Publié le 30 juin 2024 sur Expedia
Room was okay. Really just repainted everything
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Kasa Legacy Town Center Plano, Gestion de l’hôtel
Hi Bradley, Thank you for sharing your feedback on your recent stay. We appreciate your comments about the room update. Your input is invaluable as we strive to enhance our accommodations for all guests. We apologize for not meeting your expectations during your visit. Rest assured, we are continuously working to make improvements based on the feedback we receive. Sincerely, Team Kasa
par un voyageur
Publié le 27 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mai 2024 par Kasa Legacy Town Center Plano, Gestion de l’hôtel
Hi Susan,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa
par un voyageur
Publié le 11 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mai 2024 par Kasa Legacy Town Center Plano, Gestion de l’hôtel
Hi YUICHI,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
par un voyageur
Publié le 1 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Kasa Legacy Town Center Plano, Gestion de l’hôtel
Hi Kyle,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
par un voyageur
Publié le 19 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Kasa Legacy Town Center Plano, Gestion de l’hôtel
Hi Clifford,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
par un voyageur
Publié le 14 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 déc. 2023 par Kasa Legacy Town Center Plano, Gestion de l’hôtel
Hi Joe,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
par un voyageur de San Diego
Publié le 19 juill. 2023 sur Expedia
I visited last year and was impressed so I booked again this year. This year was disappointing. The furniture was old, chairs were broken, tables ready to fall apart. Furniture could use upgrade.
Outside, the hallways were dirty, parking lot dirty, trash bins were always full everywhere and smelly.
I love the swimming pools and utilized them every day. They were wonderful.
The gas grills around the compound need thorough cleaning and some were not working or difficult to start the gas to come on. Those gas grills look like they have never been cleaned.
So, new furniture, cleaner outside, gas grills need cleaning and I will continue to come back to visit. I have grandkids so I try to visit every year. Thanks for listening.
Commentaires de Gestion de l’hôtel
5 oct. 2023 par Kasa Legacy Town Center Plano, Gestion de l’hôtel
Hi Pink,Thank you for choosing to stay with us again and providing your feedback. We're sorry to hear that your recent visit didn't meet your expectations and caused disappointment. Your comments regarding the furniture, cleanliness, and gas grills are appreciated as they help us identify areas that require improvement. Please rest assured that we will take prompt action to address these issues and ensure a better experience for our guests. We value your loyalty and eagerly look forward to welcoming you and your grandkids back next year. Again, thank you for your valuable feedback.Best regards,Team Kasa
par un voyageur
Publié le 26 mai 2023 sur Hotels
par un voyageur
Publié le 29 mars 2023 sur Expedia
The inside of the unit was very nice and one I would stay in again. The hallway was another story. It could use a round of cleaning to spruce it up. I was surprised the unit was so nice after the first time seeing the hallway to get there. Second, the communication is terrible. I had 2 different addresses sent to me as my unit and didn't really know until I was at the building. VERY confusing and needlessly so. Without that snafu I would have rated this much higher.
Commentaires de Gestion de l’hôtel
2 mai 2024 par Kasa Legacy Town Center Plano, Gestion de l’hôtel
Hi Scott, Thank you for your review and for sharing your honest feedback. We're glad to hear that you enjoyed the inside of your unit and would consider staying with us again. However, we apologize for the condition of the hallway and the confusion caused by the communication about your unit's address. We strive to maintain all areas of our properties to the highest standard and clearly missed the mark on the hallway. Also, clear and accurate communication is a cornerstone of our guest experience, and we regret that we fell short in this instance. We are actively working to improve these aspects to ensure a smoother and more enjoyable experience for all our guests. We hope you’ll give us another opportunity to host you with a much improved experience next time. Sincerely, Team Kasa
