Note fondée sur 944 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2025
The Wyndham name should not be associated with this property. They have spruced up to lobby, but when you step off the elevator on 2nd floor, you realize your not in a quality hotel.
It’s New Year’s Eve and my plans are to stay in room. TV remote doesn’t work. So no channel changing capability.
Called front desk, and after 6 or 7 minutes of non stop ringing the desk jockey picked up the phone. I explained the problem to him and he said all I had to do was push 12 and go to the guide. I said the remote doesn’t work. Once again he said all you have to do is push 12 for the guide. I told him the problem was that remote Doesn’t Work. He recommended I contact maintenance tomorrow during business hours. Not to worry, I’m out of this heap first thing tomorrow.
Got a Rez at A Hilton property for 12 bucks more a night. See ya Wyndam
Commentaires de Gestion de l’hôtel
3 janv. 2025 par Manager, Gestion de l’hôtel
Hello roy, We're sorry to hear about your experience at our property. We appreciate your feedback as it helps us improve our services for future guests. Rest assured we will address the issues mentioned to ensure a more comfortable stay for all our guests. We hope you enjoy your stay at the Hilton property and wish you safe travels.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
It’s was very nice room thank you
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Julio,We are delighted to hear that you enjoyed your stay with us and found the room to your liking. Your positive feedback is greatly appreciated. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team. We look forward to welcoming you back in the future.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jesus,We're sorry to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any concerns you may have so we can address them accordingly.
par un voyageur
They Have to do better for me to stay there again
Publié le 4 oct. 2024 sur HotelsSo, upon arrival my first thought was I booked this hotel before, and we had to cancel it due to the unlivable and the smell from the hotel. Then I walk in to check in but before I completed the check in, I asked the cashier could I see the rooms. He stated sure. We went up the elevator and the smell were still there but much better but as we were walking, I heard a dog barking, and I said to the cashier if he had other rooms available, he stated he will check. He wasted ten minutes of our time checking for other available so I told him we will just take the room. We checked out the room and it was extremely better than last booked. Next of course we checked in. Therefore, we had planned that night, so, we shower and left. Lastly was the breakfast, the hotel stated we had hot breakfast, and we were only giving hot coffee, eggs, and waffles, no meat was provided at all. Next, we heard our neighbors baby crying all morning which this wasn't a restful morning. we checked out and left the hotel
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Danielle,We appreciate you sharing your experience with us. We apologize for any inconvenience caused by the initial odor but are glad the room met your expectations. Our team always aims to accommodate guest requests promptly. Regarding breakfast, we offer a variety of items and will look into the availability of meat options. We regret any disturbances caused by noise and encourage guests to address such concerns with our staff during their stay. Your feedback is important to us for enhancing guest experiences.
par un voyageur
Bad stay and conditions
Publié le 1 oct. 2024 sur HotelsThe hotel is being renovated, you can tell it was previously own by someone else and they didn’t take care of it. It had door off hinges on 2nd floor, paint cans on hallway floor, the smell of paint, some of the towels had brown spots on them. They shouldn’t have those nice photos on site of hotel. It doesn’t look like that.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello shirley, We regret to hear about your experience and apologize for any inconvenience caused. We appreciate your feedback and will share it with our management team for further review. Your comments are valuable to us as we strive to improve our services. Thank you for bringing this to our attention.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Manager, Gestion de l’hôtel
Hello Muktar,We are gratified to hear you had a wonderful experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back soon!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
The Front desk person was rude, and he was arguing with other guess. I didn’t get my $100 back for the room deposit.had construction
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Otho, We are sorry to hear about your experience at the front desk and apologize for any inconvenience. Our team strives to provide exceptional service to all guests. Regarding the deposit, we recommend reaching out to management directly for further assistance. We appreciate your feedback and will address the issue with our staff.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
It’s was ok
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Angel,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. We hope to welcome you back to provide you with a more satisfactory experience.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 16 sept. 2024 sur Expedia
They have roaches!! Will not book again ever
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Arshala,We take all feedback seriously and have passed your comments along to our team for review and necessary action. Thank you for bringing this to our attention.
