Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 déc. 2024
The only things I didn't care for was the lack of any hand and bath soap in the bathroom. Front desk though did bring some up. And just one minor pet peeve. The toilet paper was strung with paper feed in the back instead of front. LOL. I thought all motels and hotels followed front paper protocol. Also the signage is not the most visible from the feeder road as the hotel sits a ways from the street.
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Hotel Manager, Gestion de l’hôtel
Dear STEVEN,Thank you for sharing your feedback! We're glad to hear that our front desk team was quick to address the soap issue. We appreciate your lighthearted comment about the toilet paper—while it’s a small detail, we understand how preferences can vary, and we’ll take note of that! Regarding the signage, we apologize for any difficulty you had finding us. We’re always looking for ways to improve visibility and will review the signage for potential improvements. Thank you again for your thoughtful feedback, and we hope to welcome you back soon for an even better stay!Sincerely, Hotel Manager
par un voyageur
Publié le 5 nov. 2024
Great service
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Deisy,Thank you for your fantastic 5 out of 5 rating! We're thrilled to hear that you experienced great service during your stay. Our team works hard to ensure every guest feels valued and well taken care of, and your feedback truly motivates us. We look forward to welcoming you back soon for another exceptional experience!Sincerely, Hotel Manager
par un voyageur de Texas
Publié le 4 oct. 2024 sur Expedia
The room was very nice. I will definitely be back.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rhonda,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your room and that you plan to return. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
par un voyageur de Fort Walton Beach
Publié le 2 oct. 2024 sur Expedia
After a rough start to my travel I arrived and the staff was so friendly and helpful not to mention the cleanliness and decor!! I will most certainly be returning here for future visits to Texas!!
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Willie,Thank you for your wonderful feedback! We're thrilled to hear that our friendly staff was able to help turn your travel experience around and that you appreciated the cleanliness and decor of our hotel. We strive to create a welcoming environment for all our guests, and it’s great to know that we succeeded during your stay. We can't wait to welcome you back on your future visits to Texas! Safe travels!Sincerely, Hotel Manager
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nohemi,We appreciate your fantastic 10/10 rating! It’s wonderful to know you found everything from our rooms to our service exceptional. Your kind words are a testament to our team’s dedication to making each guest feel special. We can’t wait to have you back for another great experience!Sincerely, Hotel Manager
par un voyageur
Publié le 1 oct. 2024 sur Hotels
It was fine for us as it was close to where we needed to be and affordable. The property is older and needs repairs. They shut down our room keys a day early and were apologetic. They have minimal room service but we got new towels when needed. Breakfast was a nice plus. It is a convenient area. There was a cricket problem and dead crickets in the hall and around the ice machine were not appealing!
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Joni,Thank you for taking the time to share your feedback with us. We're glad to hear that our location was convenient and affordable for your needs. However, we sincerely apologize for the issues you encountered during your stay, including the room key situation and the cricket problem. Your comments about the property's condition and the need for repairs are noted, and we will address these concerns with our team to ensure improvements are made. We appreciate your understanding regarding the minimal room service and are pleased you found our breakfast to be a nice addition. Thank you for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Our door wasn’t spaced correctly and didn’t fit the door space correctly. Our bathroom door didn’t match correctly or lock. The floors were dirty.
The worst part, there was some kind of cricket infestation where crickets were continuously appearing in our room and the hallways. We killed about 25-30 crickets in the room alone.
Very disappointing visit. I wanted to ask for a refund or some kind of rebate but the front office attendant was busy with another customer when we left.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear William,Thank you for your feedback. We apologize for the breakdown during your stay. We have noted your concerns and will investigate it entirely. Guest reviews are serious for us and thank you for your understanding.Sincerely, Hotel Management
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear John,We’re grateful for your outstanding ten-star rating! It brings us joy to hear that your stay was exceptional. Your kind feedback serves as motivation for our team to continue delivering memorable experiences. We can’t wait to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Dustin is a saint and very professional. And the breakfast host is a very professional lady and takes care of her business.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear such kind words about Dustin and our breakfast host. It's fantastic to know that their professionalism made your stay more enjoyable. We truly appreciate your recognition of our team members and look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Located right off of Hwy121
Publié le 24 sept. 2024 sur HotelsLocation was good, right off of 121, but not much close. No restaurants or shopping within several blocks, but seemed safe and was quiet.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jamie,Thank you for your feedback! We're glad you appreciated the convenient location off Hwy 121 and found it quiet and safe. While we understand the lack of nearby dining or shopping options, we hope the peaceful atmosphere made up for it. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
