Note fondée sur 901 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 nov. 2024
Great service
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Deisy,Thank you for your fantastic 5 out of 5 rating! We're thrilled to hear that you experienced great service during your stay. Our team works hard to ensure every guest feels valued and well taken care of, and your feedback truly motivates us. We look forward to welcoming you back soon for another exceptional experience!Sincerely, Hotel Manager
par un voyageur
Publié le 28 août 2024 sur Hotels
The room smelled bad and needed a deep clean. The front of the cabinet for the refrigerator was sticky.
The bed was very comfortable. The lighting was excellent. The employees I met were very nice and a credit to the brand.
A grab rail in the tub enclosure would make entering and exiting the tub much safer.
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jana,Thank you for your feedback and for rating your stay an 8/10. We appreciate your insights regarding the room's cleanliness and the sticky refrigerator cabinet. We’re glad to hear you found the bed comfortable and the lighting excellent, and we appreciate your kind words about our staff. Your suggestion for a grab rail in the tub enclosure is valuable, and we will consider it as we work to enhance guest safety and comfort. We hope to welcome you back for a more enjoyable experience in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 26 août 2024 sur Expedia
This property was close to a few restaurants that were about a 10 min walk which was very convenient. The staff was friendly, rooms were clean upon arrival, and breakfast was good.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kimberly,Thank you for your positive feedback! We're delighted to hear that you found our location convenient, with restaurants within walking distance. It’s great to know that our friendly staff made a good impression and that you found the rooms clean upon arrival. We’re also glad you enjoyed the breakfast. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Andriy,We are truly honored to receive your 10-star rating! Thank you for taking the time to share your feedback about your stay. It’s fantastic to hear that our team made such a positive impression and contributed to your overall enjoyment. We work hard to create a welcoming atmosphere and provide exceptional service to all our guests. Your satisfaction is our top priority, and your comments or rating inspire us to continue delivering the best experiences possible. We look forward to welcoming you back soon for another delightful stay. If there’s anything you need, just let us know!Sincerely, Hotel Manager
par un voyageur
Publié le 26 août 2024 sur Expedia
Flying in to see family then comes check in time after the typical long flight: “Hi, welcome, name on the reservation, ID, okay we have you down for a king suite, it will be down the hall on the right… I open the door, and the closet is broken off, laminate floor is peeled up missing over 2 square feet of flooring, white stains on the bed skirt and sheets, dollar get me wrong the bed was made nicely but terrible just to even step foot in that room. So then I walk all the way back to the front desk, ask him to take a look at the room and ask if that’s what they consider ready for someone. “Oh sorry sir, we have more rooms available… i’ll speak with my my manager in the morning..” he comes back
“This is the only things available sir”… I told him this was unacceptable. And I’d like my money back. Well, the 3rd party connection through Expedia didn’t help with that. We can give you $60.00 sais Expedia. No other credit. But you’ll still have to pay for tonight.
I’ll tell you what, I don’t stay in fancy hotels a lot, but this definitely isn’t one of them, bring your hand sanitizer, and try not to look at the highly needed renovation the hotel needs to undergo.
[so what happen/outcome] He came back and said there’s a queen bed available. (Not what I paid for, but at 2 in the morning after a long flight, I settled on convenience rather than quality. So upstairs I went, oh look two beds, did I need that.. the answer is no.
Wyndham fell short, and so did the owners
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Robert A,Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your stay. It’s disappointing to hear about the condition of the king suite and the cleanliness standards you found upon arrival. Your concerns regarding the broken closet, damaged flooring, and stained bedding are valid, and we understand how frustrating it must have been, especially after a long flight. We regret that our front desk team was unable to meet your expectations and that the resolution provided was not satisfactory. Your feedback is essential, and we will ensure it is shared with management to investigate and address these issues with our team. We strive to provide a comfortable and welcoming experience for all our guests, and it’s clear we fell short in this instance. Thank you for your input, and we hope to earn back your trust in the future.Sincerely, Hotel Management
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Monique,Thank you for awarding us a 10-star rating! We're delighted that you had an amazing time at our hotel. Your positive feedback is the best reward for our dedicated staff, and we're thrilled that their efforts made your stay special. We look forward to welcoming you back for another incredible stay!Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear JW,Thank you for your outstanding 10/10 review! We are thrilled to hear that you had such a wonderful experience with us. Your kind words truly motivate our team to maintain high standards of service and hospitality. We appreciate your support and can't wait to welcome you back for another exceptional stay!Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jose,Thank you for the perfect-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Caygen,We’re elated by your perfect rating! Knowing that you had a wonderful stay fills us with pride. Your positive feedback is deeply appreciated and drives us to continue providing outstanding service. We look forward to your next visit and to making it just as memorable!Sincerely, Hotel Manager
par un voyageur
A terrific family stay
Publié le 20 août 2024 sur HotelsThe room was ok, breakfast great, and service was top notch!
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Robert,Thank you for your wonderful review! We’re thrilled to hear that you and your family had a terrific stay. It’s fantastic that you enjoyed the breakfast and found our service to be top-notch. We strive to provide a great experience for all our guests, and your feedback means a lot to us. We look forward to welcoming you back for another enjoyable visit!Sincerely, Hotel Manager
