Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Traveler,Thank you for the excellent rating!! Maz K.#Team6
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Es un lugar tranquilo.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hola Jose Raul,¡Agradecemos su generosa revisión! Realmente nos alegra el día. Maz K.#Team6
par un voyageur
Wish i never booked
Publié le 29 sept. 2024 sur HotelsThe rooms filled with crickets this sink leaked water on the floor from under the sink. Door handles and lock was falling apart and not working correctly. Only good thing the front office guy was really nice the woman at night just tried to get rid of me. They need to shut down and remodel
par un voyageur de Weslaco
Publié le 27 sept. 2024 sur Expedia
For the price, it was ok. It was at walking distance of my morning-after destination, so it was a good choice for my trip. There are no roaches, but plenty of crickets, and those are all over that area, not just the hotel. Neighborhood is sketchy.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Adonai,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Maz K. #Team6
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Got to the property to check in. Staff member said there wasn’t any rooms available even though I paid for the room already
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Nancy Y., Gestion de l’hôtel
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur
Choose wisely
Publié le 18 sept. 2024 sur HotelsNo phone, no Internet, and stinky towels. Not a good neighborhood. First thing I heard when I walked out of my room. "move faster or I'll punch you in the face". Fortunately, I discovered the black male was talking to someone else.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Lucilla, Thank you for taking the time to share your experience with us. We appreciate your input and hope to provide a five-star experience for all our guests. If there is anything specific you feel we could improve upon, please do not hesitate to contact us. Natalie #team6
par un voyageur
No follow thru with these guys. $50 Deposit.
Publié le 16 sept. 2024 sur HotelsThe lady who waited on me was very without empathy. First there was a $50 deposit that I had no idea was required. I paid the reservation through After-Pay. It was not until I took a picture of the flyer on the desk that gave details on the deposit, THEN she admitted I would get it back once I checked out. The room was clean for the most part but the shower did not work I reported it and they said they would get it fixed. No follow up, no calls, nothing. This was a 2 night stay. Someone did clean the room however, shower would not work.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Carneta, We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations. We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly. Once again, we apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers. Thank you for your understanding. Natalie #team6
par un voyageur
Publié le 15 sept. 2024 sur Hotels
