Note fondée sur 667 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 juill. 2023 sur Hotels
Accueil agréable. Nous avons eu un problème de toilettes pour lequel j’ai dû me débrouiller seul (on m’a fourni une ventouse), car c’était un dimanche.
Odeur d’humidité dans la chambre avec obligation de laisser la climatisation tout le temps allumée pour assécher la chambre.
Commentaires de Gestion de l’hôtel
13 sept. 2023 par DP, Gestion de l’hôtel
I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Ramon,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. We hope to welcome you back again soon for another fantastic stay!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Room was tidy few maintenance and interior damages like toilet not bolted down and didn’t flush good probably blocked by the wax ring moving, towel bar broken and sink counter top coming lose from the wall and only being held up by a stick and the. The thermostat batteries are low so could not change settings on a/c. But my major concern was roaches. At first I didn’t see any until I brought my food out and for the remainder of the night I was stomping them out….. doesn’t make it any better that it’s only one tiny trash can for the whole room and it’s in the bathroom. Customer service was ok and nice for the most part just the roaches were my main concerns
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jamal, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
I booked this on Expedia as a non smoking room. But Expedia does not guarantee a non smoking room and to my surprise I got a smoking room. I have asthma- not good.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Lawrence, We apologize for any inconvenience caused by the room type discrepancy. We recommend confirming room preferences directly with the hotel next time for a more tailored experience. Your comfort and health are important to us, and we appreciate your feedback to improve our services in the future.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
ROACH MOTEL! I checked in and the staff was friendly. Got to the room and there are roaches on the floor and the desk. Checked right back out. Slept in the car that night. Can’t have a refund though. Apparently they thought sleeping in a room with roaches and who knows what else was ok. Would not recommend
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello C. Brittany,We apologize for any inconvenience you experienced during your stay. Please be assured that we take cleanliness seriously and have proper procedures in place. We recommend addressing any concerns directly with the hotel management for further assistance with your experience.
par un voyageur
Publié le 27 sept. 2024
The staff, room, and the pool were nice comfortable and I will recommend
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Britteny,We appreciate your kind words about our staff, the room, and the pool. Your recommendation means a lot to us, and we hope to welcome you back in the future.
par un voyageur de Rockwood
Publié le 15 sept. 2024 sur Expedia
I got in after 10 PM after driving 14 hours I needed to be up at 6:30 the next morning. I wanted to go in there and go to sleep.. I was pulling a car and there was nowhere to park in their parking lot. The parking lot was tiny. I kind of pulled to the side and went in and the guy told me that there was $100 posit, which was not stated anywhere in the property description. I turned around and left and went down the street to another hotel. If you’re carrying a trailer, don’t even bother with this property
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Hello Alonso, We apologize for any inconvenience you experienced during your stay. Our parking facilities are limited and we regret any miscommunication about the deposit policy. We value your feedback and will address these issues with our team for improvement.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Breakfast was very bad.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Hello Pradeep, We are sorry to hear about your breakfast experience and appreciate your feedback. Our team will look into this matter further to ensure improvements are made. Thank you for bringing this to our attention.
par un voyageur
Publié le 30 août 2024 sur Expedia
I loved my interaction with Tony. He was very helpful and welcoming. I did not like the fact that there were roaches in my room also goalies keeping just kinda barged in my room when I wasn’t there and I was still checked in so that was a bit disappointing. I would not book here again
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello Chaaless,We appreciate your kind words about Tony and apologize for any inconvenience you experienced. We take all feedback seriously and will address the concerns raised to ensure a better experience for future guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Brian,We're happy to hear you had an enjoyable stay with us! Should you have any further thoughts to share, please feel free to reach out to us directly. We look forward to welcoming you back soon!
