Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Branden,Thank you for your stay and the glowing 5-star review. Knowing that our guests recognize and value our efforts is incredibly uplifting. Your high rating serves as a strong motivator for our entire team. Ensuring guest satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back shortly! Sincerely, Hotel Manager
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your stay and the glowing 10-star review. Knowing that our guests recognize and value our efforts is incredibly uplifting. Your high rating serves as a strong motivator for our entire team. Ensuring guest satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back shortly!Sincerely, Hotel Manager
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Was really covenant and nice.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nathen,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Carolyn,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Penney,Thanks for staying with us and for appreciating your stay with us by giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
I plead for cleaning staff to wear hair nets when cleaning. No matter how clean the rooms are, seeing hair in the sink, tub, floor and bed makes the room look and feel dirty.(Yes, my room had hair in all these places) Luckily I understand and I travel with my own cleaning supplies.
2ndly, if the customer is staying for more than one night, please do not come in and make the beds and move their things. Unless requested, that is a major irritation and nerve wrecking. It makes the customer do a quick check to see if all their items are there and accounted for. Thank you but if I'm paying for a space, it has to be respected by not touching.
Other than that, it was pleasant, quiet stay.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Javaughn,Thank you for your kind feedback. We sincerely apologize for the cleanliness issues you encountered, particularly with hair in various areas of your room. Your suggestion regarding hairnets for our cleaning staff is valuable, and we will discuss it with our team to enhance our cleanliness standards. We also understand your concerns about housekeeping entering the room during a multi-night stay. Your comfort and privacy are important to us, and we will ensure that our team respects guests’ wishes regarding cleaning schedules in the future. We're glad to hear that your stay was otherwise pleasant and quiet. We hope to provide an even better experience next time!Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Good place if you’re going to 6 flags. Hotel did have a bug issue in the rooms. Walls are pretty thin so you get a lot of noise from other rooms and outside. But for the price and the location the issues can be over looked.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jake,Thank you for your feedback! We're glad you found our hotel a good choice for visiting Six Flags and that the location was convenient for you. I have taken note of your remark about the bugs and room issues during your stay. We are regularly taking pest control measures on our property but will check it further. Anyhow, our apologies for the inconvenience. This is not a regular feature of our hotel but your patronage is important to us. Please do consider. Sincerely, Hotel Manager
par un voyageur
Linda
Publié le 29 sept. 2024 sur HotelsThe staff was excellent, It was clean and very convenient location. Thanks.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Linda,Thank you for your fantastic feedback! We're delighted to hear that you found our staff excellent and appreciated the cleanliness and convenient location. Your positive feedback means a lot to us. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Staff was friendly and professional
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Blanca,Thank you for your wonderful feedback! We're thrilled to hear that you found our staff friendly and professional. Providing excellent service is a top priority for us, and your feedback encourages our team to keep up the good work. We hope to welcome you back soon for another great stay!Sincerely, Hotel Manager
