Note fondée sur 818 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 janv. 2011 sur Hotels
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your 5/5 rating with us, Humberto. Our staff at the Red Roof Inn & Conference Center McKinney was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Altair. The staff and I at the Red Roof Inn & Conference Center McKinney were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Oscar, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Conference Center McKinney and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
RUN- as fast as you can !
Publié le 13 sept. 2024 sur HotelsWindow had a film of dirt on the inside. Curtain had a big beverage stain on it. Cockroach next to a nickel on the floor. Refrigerator top was dirty & a fly came out when I opened it. Dried up orange food residue on bottom. Floor wasn't swept clean from last resident. When I pulled up in front of room there was a man sitting on the curb with his "suitcases" aka grocery bag's next to him. Made my dog & I very uncomfortable. I was in the room about 4 minute's before I said "No way can I stay here". Just disgusting ! Still charged me for the 2 night's I reserved it for. Highway robbery !
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Tracy,I appreciate you sharing your feedback following your stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. You expressed that the uncleanliness of the window, floor and refrigerator, the pests you encountered on the floor along with the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that our Red Roof team works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property management and the operations director of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address your billing concerns. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations. Sincerely,Samantha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Room was dirty there was a bloody fingerprint on the bathroom door . And they won’t give me my deposit back and all I did was sleep there over night I didn’t even have luggage it was just so I wouldn’t fall asleep driving so I know I didn’t break anything.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Jessica, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Conference Center McKinney. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the bathroom situation you encountered. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. In regards to the billing issue mentioned, I have brought your concerns to the attention of the property management and operations director. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Juan, The staff at the Red Roof Inn & Conference Center McKinney and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Towels were dirty.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Khalil,Thank you for telling us about your recent visit at RED ROOF INN & CONFERENCE CENTER MCKINNEY. We value you as our guest and welcome your 3/5 score. However, you indicated that the towels were unclean. Please know our team at Red Roof are consistently working to improve our product offering and your feedback is critical toward this effort, so we are thankful to you for sharing your comments.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello William, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Conference Center McKinney and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
