Note fondée sur 398 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,4 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Great prices for the size of the room. I was genuinely surprised at how large the room was. Extremely clean, nice employees, one thing I will say is I was shocked that they actually still offer smoking rooms in 2024.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Mike, Gestion de l’hôtel
Dear Sarah,We appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE. We always enjoy hearing about the positive experiences our guests have at our hotels.I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Debbie, Gestion de l’hôtel
Dear Guest Thanks for sharing your feedback. We are sorry your experience did not match your expectations
par un voyageur
Publié le 18 oct. 2024 sur Expedia
I called ahead and was told they would honor early check in. When I arrived I was instructed that i needed to purchase a premium room for early check in. Not the standard room I booked through Expedia. There’s tons of people that hang around the parking lot. Front desk man was terrible and clearly up charged me for early check in. Avoid this place at all costs. There are way better options than this place.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Mike, Gestion de l’hôtel
Dear Gary Thanks for sharing your feedback. We are sorry your experience did not match your expectations. As per we discuss on the phone about rates and early check-in fee, you agreed and told us to hold the room. but you booked it different type of room on online that was not available at that moment and you want to check-in early, so whatever you paid is for upgrade room charges and the early check-in feeThe room you booked is available at 3 PM with no extra fee, but you want to check-in early at 10 AM
par un voyageur
Publié le 17 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Mike, Gestion de l’hôtel
Dear Sterling, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Mike, Gestion de l’hôtel
Dear Tammy, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Debbie, Gestion de l’hôtel
Thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance, and we will do better.We would love to make things right if you give us another chance.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Idk
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Chryel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lewisville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Rooms are dirty and bug infested.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Chelsea,I appreciate you sharing your feedback following your stay at the RED ROOF INN LEWISVILLE. I was saddened to read that your stay fell short of your expectations due to the cleanliness of the rooms and the insects you reported. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Bed was very hard, we had a smoking room which was requested but the room was so stale it was terrible.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Eugenia,I appreciate you sharing your feedback following your stay at the Red Roof Inn Lewisville. I was saddened to read that your stay fell short of your expectations due to the bed not being to your liking and the room not being as expected. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
