Residence Inn Dallas Lewisville Hotel Reviews

Note fondée sur 288 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs

4,0 sur 5

90 % des clients le recommandent

4,0 Propreté de la chambre

4,2 Service et personnel

4,2 Confort de la chambre

3,9 État de l’hôtel

avis de clients DE TRAVELOCITY

Écoutez ce qu’en pensent nos voyageurs

2 sur 5

par un voyageur

Publié le 5 août 2024 sur Expedia

Blackout curtains were shredded in every room. Dishwasher did not work (no on came to fix it in the week we were there).The property needs a refresh. Not what you would expect from a Marriott.

2 sur 5

par un voyageur

Unsatisfied residence inn

Publié le 25 juill. 2024 sur Hotels

Hotel outside facilities was dirt with trash on the ground. Inside walkways were unclean with trash along floors, Pool was old and mold on pool lining walls. Hotel smelled muggy and room was okay but when I went to place a can in recycle bin behind closed cabinet it had moldy trash in it. Yuck

2 sur 5

par un voyageur

Rating does not match the quality of this hotel!

Publié le 23 juill. 2024 sur Hotels

Reserved the rooms for $89 +tax per night, got there and they charged $114 + tax. Plus a $200 incedent fee. Was supposed to have wheele chair accessible since i was having surgery, even requested when reserved (4 months in advance) did not get an accessible room. Pool closed, dirty room, dirty hallway. Last night we were they woke up to someone accessible in the hallway at 4:30am... finally at 6am they called the cops to remove them!

5 sur 5

par un voyageur

Ce voyageur a laissé seulement une note Publié le 12 juill. 2024 sur Hotels

2 sur 5

par un voyageur

Check reviews first!

Publié le 2 juill. 2024 sur Hotels

Upon check-in, our room looked used and outdated, and had a moldy odor in the corner near the bed, but we were only there briefly to unload the car before meeting family. It was after 10pm when we learned the carpet outside the utility closet (housing the AC unit) was saturated. We reported to front desk, and were told there weren’t any other rooms available to switch us into, but they could move us after other guests checked out the next day. We stopped at front desk multiple times the next morning/afternoon, with Ms. Joy repeatedly telling us she would let us know which room would be ours once housekeeping notified her it was ready. We were in the room from 1pm-5:30pm, with no other contact from Ms. Joy. At 5:30, Ms. Joy was gone, Ms. Ali was at the front desk, and advised the whole hotel is booked up, except 2 rooms without AC, so once again, we are stuck in this room that’s exacerbating my allergies. We ask for a manager, and are told Tom won’t be in until Monday (it’s Fri), but here’s his email to complain/req a refund. Other issues to note: heavy dust on intake vent & all around door to utility closet, at least 2 baby roaches, unfinished ceiling repairs, dirty ADA seat in tub, breakfast a fraction of the food advertised, pool closed without notice, door key doesn’t gain entry to hotel front door after hours. Thankfully, Hotels.com refunded us in full.