Note fondée sur 609 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 oct. 2024 sur Expedia
I have written this several times and Expedia loses it so I am going to be brief and say it is a nice hotel, somewhat dated but excellent value for the price.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par General Manager, Gestion de l’hôtel
Dear James,Thank you for taking a moment to share your experience at Sonesta Simply Suites Dallas Las Colinas. We are proud to deliver significant value to our guests, so we are delighted that you found your experience well-priced. It was a pleasure having you here, and we hope you will visit us again soon!
par un voyageur
Publié le 10 oct. 2024 sur Expedia
I found the underneath of the toilet stained with urine droplets and the tile floor between the toilet and the vanity. I told the staff but it was still there the next day even though they said it would be cleaned.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Daniel,Thank you for your feedback. Although we are pleased by your overall high rating, we are disappointed you had concerns during your stay. Rest assured, housekeeping will correct any issues immediately. We apologize for any inconvenience, and we hope you will consider staying with us again the next time you visit the area.
par un voyageur
Publié le 10 oct. 2024 sur Expedia
The staff were great!
Commentaires de Gestion de l’hôtel
14 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Randy,Thank you for your perfect rating! We are thrilled our team could provide you with such excellent service during your stay with us at Sonesta Simply Suites Dallas Las Colinas, and we cannot wait to welcome you back soon!
par un voyageur
Publié le 8 oct. 2024 sur Hotels
par un voyageur
Publié le 8 oct. 2024 sur Expedia
The property was under construction but it was a quiet place.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Tommy,Thanks for taking a moment to share your review with us. We're happy to hear you found our accommodations quiet, despite the construction. We hope to welcome you back again soon!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Tay was amazing at the front, but the property listed on Expedia is not the same property. Pictures are deceiving. First room that was booked as filthy, we requested a different room. Second room was clean, so we thought, after a few hours we realized that there was black mold everywhere by the air conditioning and all up the wall and under the window. The other staff was rude. We had 4 people staying in our suite and we only had 2 towels, we asked for more and originally told we couldn’t have any, then finally was given two more towels “but that’s all they had left”. Awful stay.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Lyndsey,The issues you raise are important to us. While we're glad Tay made you feel welcome, we apologize for any disappointment with the service from the rest of our staff. Please also accept our apologies for any concerns about cleanliness. Your comments will be shared with our team to ensure they're promptly addressed, and we'd be grateful for the chance to provide you with a more positive visit.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
par un voyageur
Publié le 4 oct. 2024 sur Hotels
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Customer Service, Gestion de l’hôtel
Cynthia, we're thrilled you enjoyed your stay at Sonesta Simply Suites Dallas Las Colinas. Thank you for your feedback, and we look forward to your next visit!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Customer Service, Gestion de l’hôtel
Ale, thank you for sharing your feedback. The hotel team is committed to providing positive experiences for all guests. Your input will help to maintain and improve services in the future.
