Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 avr. 2024 sur Expedia
RAS
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Carolyn,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
par un voyageur
Hotel vetuste
Publié le 11 août 2022 sur HotelsL'hôtel est vétuste. Il n'y avait pas de lumière dans la salle de bain et une fuite d'eau. La porte de la salle de bain c'est bloquée qu'il a fallu ouvrir avec un trombone.
Au petit déjeuner, il y a 4 tables donc pas assez pour tout les clients, il faut déjeuner debout.
Point positif, la navette fonctionne bien et le personnel est aimable.
Commentaires de Gestion de l’hôtel
12 août 2022 par Sophia CSR, Gestion de l’hôtel
Dear Sebastien,
Glad you liked our friendly staff and shuttle service. However, we apologise for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
par un voyageur
Publié le 27 févr. 2022 sur Expedia
Pas wow Mais pas completement beurk
Commentaires de Gestion de l’hôtel
1 mars 2022 par Robert, Gestion de l’hôtel
We appreciate your review and hope to see you again very soon.
par un voyageur de Southlake
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Super close to the airport! Staff at check in was fine. Breakfast was typical with some big Texas shaped waffles. Clean, quiet. Quick overnight stay with a shuttle at 730am back to the airport, worked out perfect.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The front desk did not believe that there was no hot water. Questioned me several times, before I finally had to leave for my plans. Noisy bed, had to listen to my neighbors all night long.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We apologize for the inconvenience you experienced during your stay. It’s unacceptable that the front desk did not take your concerns about the hot water seriously, and we will address this with our team to ensure our guests feel heard and supported. We also regret that noise from neighbouring rooms disrupted your rest. Your comfort is important to us, and we will look into solutions to minimize noise disturbances in the future. Thank you for sharing your feedback, and we hope to provide you with a better experience next time.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
I booked this hotel because it offered a free airport shuttle. After waiting for the shuttle at the airport for a long while, I called the hotel only to discover they didn't have a driver, so there was no airport shuttle. They refused to compensate me for the Uber ride or give any discount on the room rate.
Then, the hotel smelled really badly of mildew. The beds sunk in in the middle like I was in a big hole. The pillows were terrible and lumpy. There was nothing fresh to eat for the continental breakfast, only waffles and fruit loops. I don't have anything good to say about this place.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I’m truly sorry to hear about your disappointing experience. It’s unacceptable that the airport shuttle was unavailable and that there was no compensation for your Uber ride. I also apologize for the unpleasant odour in your room, the uncomfortable beds, and the lack of quality options at breakfast. Your feedback is very important, and I will ensure it is shared with management to address these issues. Thank you for bringing this to our attention, and I hope you find a better experience in your future travels.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
