Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,2 Service et personnel
3,2 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Shuttle service was absent
Publié le 7 juin 2024 sur HotelsUrgent booking after flight delayed, no help from America Airlines, booked the hotel by myself, called the Hotel for shuttle pick up but waited 1h with 3 calls to the hotel... Finally took a taxi. Bad service
Commentaires de Gestion de l’hôtel
12 juin 2024 par Vijay, Gestion de l’hôtel
We're truly sorry for the inconvenience you experienced with our shuttle service. Your feedback is important, and we apologize for falling short of your expectations during this urgent situation. We'll investigate what happened and take steps to ensure it doesn't occur again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.
par un voyageur
Publié le 16 nov. 2023 sur Expedia
Nice and convenient
Commentaires de Gestion de l’hôtel
16 nov. 2023 par Super 8 DFW North, Gestion de l’hôtel
Thank you for leaving us a quick review. We hope to see you again soon.
par un voyageur
Publié le 8 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Super 8 DFW North, Gestion de l’hôtel
Thank you for leaving us a quick review. We hope to see you again soon.
par un voyageur
Publié le 11 avr. 2019 sur Expedia
C'est bruyant et le meuble sont pas confortable, le tapis sens le pafun
Commentaires de Gestion de l’hôtel
30 avr. 2019 par Super 8 DFW North, Gestion de l’hôtel
Hello, thank you for leaving us a quick review. We appreciate your business and hope to see you again very soon!
par un voyageur
Publié le 4 avr. 2019 sur Expedia
J'ai aimé le petit déjeuner et le service de navette.
J'ai moins aimé la propreté des chambres et l'odeur de la chambre et de l'hôtel.
Commentaires de Gestion de l’hôtel
30 avr. 2019 par Super 8 DFW North, Gestion de l’hôtel
Hello, thank you for leaving us a quick review. We appreciate your business and hope to see you again very soon!
par un voyageur
Publié le 27 août 2024 sur Expedia
Main entrance have an awful odor and room totally a disaster dirty and bath imposible to stand with all signal of unserved areas
Commentaires de Gestion de l’hôtel
28 août 2024 par vijay, Gestion de l’hôtel
We’re sorry to hear about your experience and appreciate your feedback; we’re taking immediate steps to address these issues and improve our cleanliness standards.
par un voyageur
Publié le 26 août 2024 sur Hotels
The elevator door open very very very very very slow and need to upgrade or do maintain correctly.
Commentaires de Gestion de l’hôtel
28 août 2024 par vijay, Gestion de l’hôtel
We apologize for the inconvenience caused by the slow elevator door; we’re prioritizing its maintenance to ensure a smoother experience for future guests.
par un voyageur
Publié le 26 août 2024 sur Hotels
First room we got smelled like cat urine so bad it burned your eyes. We were able to change rooms but the second room the AC unit leaked and the floor was wet.
Commentaires de Gestion de l’hôtel
26 août 2024 par vijay, Gestion de l’hôtel
We are very sorry for the issues you encountered with both rooms. Your comfort is our priority, and we regret that we didn’t meet your expectations. Please know that we are addressing these concerns to improve our service.Thank you for your feedback, and we hope to have the chance to provide a better experience in the future.
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par vijay, Gestion de l’hôtel
Thank you for the fantastic rating! We’re delighted to hear you had a wonderful stay and look forward to welcoming you back.
par un voyageur
Publié le 20 août 2024 sur Expedia
This hotel isn’t horrible…but it isn’t good. Perhaps a “fair” rating would be adequate?
I booked this hotel without looking at reviews, which, like many others have said, was a mistake.
My arrival to DFW was at 11:45 am, and it took 50 minutes for the shuttle to come. The waiting area at DFW was a bit sketchy, hot and humid, and smelled of exhaust, so these 50 minutes were hell.
Finally, the shuttle came, which is basically an old, beat up van that services 6-8 hotels, driven by drivers who go a bit too fast (no seatbelts, either!).
The hotel was okay. I looked for bugs when I got there and didn’t see any. More importantly, I looked for bed bugs (which I was freaking out about, since other reviews had mentioned this). There were no bed bugs, just as there was no hot water in the shower (the bathroom sink, interestingly, did have hot water).
Bed was comfy. Furniture was old and stained. I set my luggage on the desk so it wouldn’t have to come into contact with the stained fabric of the furniture.
Would I stay here again? As a solo male traveler looking for a few hours of sleep: yes. Traveling with my wife: no. Traveling with family: absolute NO! I wouldn’t trust anyone to be on the carpet, and even I wished I had sandals.
Good luck in your travels…but do like others have said and shell out a bit more money for something better.
Commentaires de Gestion de l’hôtel
23 août 2024 par vijay, Gestion de l’hôtel
Thank you for sharing your detailed feedback. We're sorry to hear about the issues you faced with the shuttle service, room conditions, and overall experience. We appreciate your comments, as they help us understand where improvements are needed. If you decide to stay with us again, we’ll strive to make your experience better. Safe travels and thank you for your understanding.
