Note fondée sur 356 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
2,8 Service et personnel
2,7 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 janv. 2025
Charged extra on top of online payment as booking fee which was never mentioned anywhere during booking.
Commentaires de Gestion de l’hôtel
15 janv. 2025 par Sonny , Gestion de l’hôtel
Unmesh, Thank you for taking the time and effort to provide your feedback and rating for our services and establishment. We apologize for the shortcomings and we do appreciate the chance to serve you. Hopefully we can work together constructively to move forward.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Was not aware of a deposit after paying for the room online.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Sonny, Gestion de l’hôtel
Dawn, Thank you so much for taking the time and effort and posting your spectacular five star rating for our services and establishment. Our team appreciates the chance to serve you. Please come back and see us again soon.
par un voyageur
Publié le 13 oct. 2024 sur Hotels
La alarma de humo de nuestra habitación empezó a sonar a las 5:30 am y salimos asustados con nuestras cosas al lobby y le dije al recepcionista y dijo que no podía hacer nada hasta que el de mantenimiento llegara a las 7:30 de la mañana. Entonces me hizo el check out a las 5:45 de la mañana en día domingo.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Sonny , Gestion de l’hôtel
César, gracias por informarnos sobre esto y no lo recomendamos; sin embargo, puede desenroscar la alarma de humo y luego desactivarla o apagarla en la parte posterior del dispositivo para una solución rápida, pero tenga en cuenta que no Lo recomiendo y sí, lo correcto es esperar a que el personal de mantenimiento y el personal adecuado resuelvan el problema, pero si tienes prisa siempre puedes desenroscarlo y desactivarlo desde abajo o llevarlo a recepción y nosotros puede encargarse de ello por usted. Perdón nuevamente por las molestias y gracias nuevamente por la oportunidad de servirle.
par un voyageur
Extra fee for 3rd party booking
Publié le 13 oct. 2024 sur HotelsBe aware! I was told that since I booked through a third party, I was being charged $20 extra, and was told to book with them directly.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Sonny, Gestion de l’hôtel
Josh, Thank you so much for taking the time to provide your rating and review and thank you so much for your feedback. Please feel free to reach out directly and communicate directly if you want to resolve any matters and yes we do have resort and booking fees. Thank you for your understanding and sorry for the inconvenience.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Property was fine for 1 night
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sonny , Gestion de l’hôtel
Lisa, Thank you for taking the time and effort to post up your rating and review. We are grateful to have had the chance to serve you and your family. Please come back and see us again soon.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Didn't like anything about the property
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Sonny, Gestion de l’hôtel
Lisa, Thanks for taking the time to rate us and we apologize that you didn't like anything about us or the property. Hopefully we can try to work together and improve for the better. Please don't hesitate to reach out to us directly so that we can better understand one another. Thank you.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Sonny, Gestion de l’hôtel
Bryce, Thank you so much for taking the time and effort to provide your positive rating for our services and establishment. Our team appreciates the chance to serve you and your family. Please come back and see us again soon.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
They charge you a $50 deposit at the time of check in, which is not disclosed when booking. They then check the room in the morning prior to check out and return of deposit. They also charge you an extra $15 (nonrefundable) at the time of check in when using a 3rd party app like Expedia. They do allow early check ins, however, they charge an extra $10 per hour. They have no plugs to connect cell phones. The manager advised me to look for a "spare" outlet or "just inplug something". No visible outlets so I would have had to look behind something. Overall I would not rebook again.
par un voyageur de Garland
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Sonny, Gestion de l’hôtel
Joveta, Thank you for taking the time and providing your rating. We apologize for any and all shortcomings. Please feel free to contact me directly at the property or via email so that we can constructively resolve together. Thank you.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Sonny, Gestion de l’hôtel
Jonathan, Thank you so much for your positive rating and feedback. We appreciate the chance to serve you. Please come back and see us again soon.
