Note fondée sur 394 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Expedia
Stayed here for two days before heading to Spain and Budapest. Out of other 5 star hotels this was the best luxury hotel.
Commentaires de Gestion de l’hôtel
16 août 2024 par Shirley, Gestion de l’hôtel
Thank you Maggie for choosing The Ritz-Carlton Dallas Las Colinas. We sincerely appreciate your feedback.
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Andrew G., Gestion de l’hôtel
We appreciate your business and honesty. We are sorry we did not uphold the service that we are known for. We hope to see you again and for a better stay.
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Our stay was very relaxing and enjoyable as usual, the staff were attentive and helpful. The 2 things that were an issue were the loudness of the music at the pool and the replacement of a door and frame on the 5th floor two doors down from us that took 2 days to complete. The banging and drilling was very loud and relentless and we had no prior warning about it.
With regards to the music played at the pool, I was talking on the phone before it started up for the day and actually had to finish the call as the person on the other end could not hear me. As this was durning the week and there were only 3 people at the pool it would have been much more pleasant if the music had been softer.
Commentaires de Gestion de l’hôtel
16 août 2024 par Shirley, Gestion de l’hôtel
We thank you for your feedback. We are truly sorry for the two setbacks you encountered during your stay. Your feedback will help us deliver more satisfying stays for all our guests and is appreciated.
par un voyageur
Publié le 17 juin 2024 sur Expedia
great for family. the only negative was tuve construction around the pool but certainly will be even better when finished. loved it . amazing workout facility and spa
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Andrew G., Gestion de l’hôtel
Thank you very much for your kind words and thank you for being our guest.
par un voyageur
Publié le 3 juin 2024 sur Expedia
The staff made this one of the most memorable stays I’ve ever had away from home. The turn down service, the room service, opening doors for guests, just their willingness to please you and make you feel like royalty. I am so grateful for their service.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Andrew G. , Gestion de l’hôtel
Your kind words are why we do what we do. Thank you for being our guest and we hope to see you again.
par un voyageur
Publié le 29 mai 2024 sur Hotels
Great service and excellent quality!
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Andrew G., Gestion de l’hôtel
Thank you very much for your feedback and thank you for joining us.
par un voyageur
Publié le 20 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Andrew G., Gestion de l’hôtel
Thank you for your feedback and thank you for being our guest.
par un voyageur
Wonderful Hotel
Publié le 19 mai 2024 sur HotelsOur stay with the Ritz Carlton Las Collinas was so enjoyable. The property is beautiful and the staff was so willing to go above and beyond to make the experience a pleasure. We will be staying at this hotel when we travel to Dallas.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Andrew G., Gestion de l’hôtel
Thank you very much for your feedback and kind words. We look forward to your next stay with us.
par un voyageur
Publié le 14 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Andrew G., Gestion de l’hôtel
Thank you for your feedback and thank you for being our guest.
par un voyageur
Publié le 2 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Andrew G. , Gestion de l’hôtel
We are so sorry for your experience at our property. We strive to provide the best service possible, and I am sorry we could not with your stay. Thank you very much for this feedback.
