Note fondée sur 1 009 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Montreal
Publié le 7 mai 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
8 mai 2024 par GM, Gestion de l’hôtel
Dear Pierre-André, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Jamie Walker, GM
par un voyageur
Très bel endroit pour séjourner
Publié le 7 avr. 2023 sur HotelsBel endroit très récent. Chambre très propre. Déjeuner inclus très intéressant. À recommander.
Commentaires de Gestion de l’hôtel
15 avr. 2023 par Jakory C, Gestion de l’hôtel
Nicolas, thank you for taking the time to leave us a rating based on your most recent stay with us. I am proud that you thoroughly enjoyed your stay. Thank you for staying with us and we look forward to having you back again soon!
par un voyageur
Publié le 4 janv. 2025
The only good experience of us staying in this hotel was the front desk people they were very professional unfortunately Hotel didn’t meet the expectations. Elevator didn’t work. It was noisy dirty. We had to use stairs the whole time because elevator didn’t work for over two days.
par un voyageur
Do Better Tru
Publié le 6 oct. 2024 sur HotelsI understood the elevators were out because of work being done on the facility, but I didn't expect management and service to be so non-chalant. My complaint was acknowledged with a discount on the full price of my stay.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par GM, Gestion de l’hôtel
Dear Darell J., We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us at Tru by Hilton, we hope to see you again. Sincerely, Jamie Walker, GM
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Everything is nice
Commentaires de Gestion de l’hôtel
7 oct. 2024 par GM, Gestion de l’hôtel
Dear Latisha, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Jamie Walker, GM
par un voyageur
Publié le 5 oct. 2024 sur Expedia
For this to be a Hilton property along with construction being within 3 years, I would expect everything to be in tip top shape. But to arrive and only have one room available, which was on the fourth floor and to top it off not to have an elevator working so I had to carry everything up flights and stairs, was unacceptable.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par GM, Gestion de l’hôtel
Dear Michael, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Jamie Walker, GM
par un voyageur
Thumbs 👍 up ⬆️
Publié le 5 oct. 2024 sur HotelsWill definitely stay here every time I come to Dallas.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par GM, Gestion de l’hôtel
Dear Lakeyla, We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon! Best, Jamie Walker, GM
par un voyageur
great one night stay
Publié le 4 oct. 2024 sur Hotelsstayed at hotel to attend concert
Commentaires de Gestion de l’hôtel
5 oct. 2024 par GM, Gestion de l’hôtel
Dear SHAWNTAUL, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Jamie Walker, GM
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Elevator doesn't work, tv doesn't work
Commentaires de Gestion de l’hôtel
4 oct. 2024 par GM, Gestion de l’hôtel
Dear ALBERTO, Your feedback is precious to us, and we genuinely apologize for any inconvenience caused by the maintenance issues you faced. Please rest assured that we take your comments seriously as we strive to enhance our guest experience. We sincerely hope you will give us another opportunity to exceed your expectations in the future. Thank you for choosing to stay with us. Sincerely, Jamie Walker, GM
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Wonderful staff that were super accommodating! My room was on the 4th floor and they moved me down to the third due to all my luggage. Helped me carry luggage up and down on arrival and departure! Bed was so incredibly comfortable! It was a wonderful stay and I highly recommend them!
Commentaires de Gestion de l’hôtel
2 oct. 2024 par GM, Gestion de l’hôtel
Dear Megan, What a fantastic review! Thank you so much for your excellent rating and for your uplifting comments regarding our staff and the high level of service they provide. We are on a mission to be the best hotel in Dallas, and your positive words encourage our team that this goal is within reach. Please find a reason to visit us again soon. Best, Jamie Walker, GM
