Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Wingate, Gestion de l’hôtel
Thank you for taking the time to leave such an incredible review! We are overjoyed to hear that you enjoyed your stay and rated us a perfect 5/5. Your satisfaction is our top priority, and it’s wonderful to know we exceeded your expectations.
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Wingate, Gestion de l’hôtel
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay with us. It’s always our goal to provide an exceptional experience for our guests, and your feedback reassures us that we are on the right track.
par un voyageur
Publié le 12 oct. 2024 sur Hotels
The hotel staff were friendly and professional. The hotel was being upgraded and all safety protocols were observed to ensure the families were safe The room was clean and comfortable.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Wingate by Wyndham Management, Gestion de l’hôtel
WE ARE HAPPY YOU ENJOYED YOUR STAY HERE AT OUR HOTEL. WE LOOK FORWARD TO SEEING YOU IN THE FUTURE.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
When I first pulled in the parking lot, they had ALOT of old furniture next to the garbage (very unpresentable). After checking in, I went to the floor to find my room. I read the signs for the rooms.300- 310 was to the right and 314- whatever was to the left. The housekeeper was blocking my room with her cart, so I didn't see my room. She asked what room I was looking for, I told her 312 she pointed to the board yelling. I told her I wasn't her child, so stop yelling at me because 312 wasn't on the board. The whole time she was blocking my room. After getting in the room, the bed was too low for my handicap mom. I went back downstairs and asked the man at the desk do he have a room with higher beds. He said No. I asked him if it would be possible to get a refund. He stated due to me booking through a third-party I wouldn't get my money back for the first day. I told him okay, he then told me to let him know by 4pm since I just checked in and he would see what he can do about getting the money back for the first day. I went back upstairs to discuss it with my mom. My mom didn't want to go through the hassle, so she asked if they had another matress to make it higher. I called down to the front desk to ask him and he said they don't have any more matresses. We had two beds in our room, so I had to stack both matresses, so my mom could get in and out the bed. My son, I, and my mom had to sleep in 1 bed from Saturday- Monday. They were very inconsiderate and inconvenient.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Wingate, Gestion de l’hôtel
Kimberly, Thank you for sharing your feedback with us. I’m truly sorry to hear about the challenges you faced during your stay, especially concerning your mother’s comfort and the initial interactions you had.I want to clarify that we did offer a free cancellation due to the circumstances, but I understand that you decided to stay. We also discussed the possibility of providing extra comforters to help with the bed height, though I regret that stacking mattresses was not a safe option we could accommodate.Your experience is important to us, and we’re always looking for ways to improve. If there's anything further we can do to assist you or make things right, please let us know. We appreciate your understanding and hope to provide a better experience in the future.
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Wingate, Gestion de l’hôtel
Everett, Thank you so much for your wonderful 10/10 rating! We're thrilled to hear that you had a fantastic experience with us. Your kind words inspire our team to keep delivering the best service possible. We can’t wait to welcome you back soon!
par un voyageur
Publié le 7 oct. 2024 sur Hotels
The stay was ok. There’s renovations being done but overall it was pleasant for the time we were there
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Wingate, Gestion de l’hôtel
Thank you for taking the time to share your feedback and for rating us 8/10. We’re glad to hear that your stay was pleasant overall, despite the ongoing renovations.We appreciate your understanding during this transitional period, and we’re excited about the improvements we’re making to enhance our guests' experience. We hope to welcome you back soon to enjoy the finished results!
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Wingate, Gestion de l’hôtel
Mallory, Thank you so much for the perfect rating! We’re thrilled to hear that you had an excellent experience during your stay. Your kind words inspire our team to continue providing exceptional service.We look forward to welcoming you back soon for another fantastic visit!
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Wingate, Gestion de l’hôtel
Jan, Thank you for your rating and feedback! We’re glad to hear that you enjoyed your stay overall. Your insights are valuable to us, and we’re always looking for ways to improve.If you have any specific suggestions or areas where you think we could enhance your experience, please feel free to share. We hope to welcome you back soon!
par un voyageur
Publié le 4 oct. 2024 sur Hotels
The staff did not appear to welcoming.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Wingate, Gestion de l’hôtel
Sheila, Thank you for your feedback and for rating us 8/10. We’re glad to hear you enjoyed your stay overall, but we’re sorry to learn that our staff didn’t meet your expectations in terms of warmth and welcome.Your comments are important to us, and we will address this with our team to ensure a more inviting experience for our guests in the future.We hope to have the opportunity to welcome you back and provide an even better experience next time!
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Wingate, Gestion de l’hôtel
Julie, Thank you so much for the perfect rating! We’re thrilled to hear that you had an excellent experience during your stay. Your kind words inspire our team to continue providing exceptional service.We look forward to welcoming you back soon for another fantastic visit!
