Note fondée sur 143 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
2,8 Service et personnel
2,7 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de WAXAHACHIE
Publié le 13 nov. 2024
Commentaires de Gestion de l’hôtel
14 nov. 2024 par Customer Service, Gestion de l’hôtel
GAYLA, thank you for sharing your feedback. Your input is important, and it helps us to continually improve. If there’s anything specific you'd like to share about your experience, please feel free to reach out.
par un voyageur
Disappointed Reservation
Publié le 15 oct. 2024 sur HotelsMy significant other and I came in late and planned a late check in. When we arrived we called the late hours help desk, which was just a lady behind the desk with the window locked. As I explained we had a reservation, she told us there is no room. When I explained we had booked this earlier, she firmly restated that they are full and did not have our room. She proceeded to tell me to go get my refund. Which I am trying to do but the help service has not answered any calls all weekend.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Customer Service, Gestion de l’hôtel
Aubrie,We apologize for the inconvenience you experienced. For assistance with your refund, please contact the property directly. They will be able to assist you further with this matter. Thank you for your patience.
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing your feedback. The team always aims to provide a pleasant experience for all guests. Your input is appreciated.
par un voyageur de Cibolo
Publié le 7 oct. 2024 sur Expedia
No one at the counter after 10 to check in. Will never book again. Save your time.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Customer Service, Gestion de l’hôtel
James, it is concerning to hear about the inconvenience you encountered during check-in. The team always aims to provide a seamless experience for guests. Your feedback is valued and will be considered to improve future guest experiences.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Internet was down and they could not check me in. I prepaid for the room. The staff was not empathic and offered no suggestions or compensation. I was needing to get ready for a wedding. I was late to the wedding because of this.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Customer Service, Gestion de l’hôtel
James, thank you for sharing your concerns. It's regrettable that the internet issue impacted your check-in process. The team aims to provide a seamless experience and appreciates your feedback. Your situation will be reviewed to enhance future guest experiences.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Paid for a room and it charged md but then when i arrived they told me no rooms available so i never got to stay there and i paid for no reason. I want a refund pleasee and thankyou!!
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Customer Service, Gestion de l’hôtel
Ryan, it is concerning to hear about your experience. The team takes such issues seriously and suggests contacting the booking platform for assistance with your refund request. They should be able to help address this situation.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Drug palace
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Customer Service, Gestion de l’hôtel
Missey, the team addresses concerns seriously and aims for a safe environment. Your feedback will be reviewed, and guest experience improvements are prioritized.
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Customer Service, Gestion de l’hôtel
Cheryl, thank you for staying with us at WoodSpring Suites Rockwall. Your stellar rating is highly appreciated and fuels our dedication to delivering exceptional stays every time. We're thrilled you enjoyed your stay and look forward to welcoming you back in the future.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
N/a
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Service, Gestion de l’hôtel
Josh, thank you for choosing to stay with us at WoodSpring Suites Rockwall. We hope you had a comfortable stay and look forward to welcoming you back for another visit.
par un voyageur
Publié le 24 août 2024 sur Expedia
Some of the staff are incourigible
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
Thank you for the feedback, Timothy.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
