Note fondée sur 37 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Circle lake
Publié le 29 juill. 2024 sur HomeAwayNeeds at least 1 Smart Tv for those with streaming accounts. TV channels very limited. Refrigerator did not make ice or vend water.
Commentaires de Gestion de l’hôtel
13 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
par un voyageur
Great location
Publié le 7 avr. 2024 sur HomeAwayOverall it was a nice house, with easy access to all things around Douglas Lake. The only downsides were that we had to wash the sheets, as one set was not clean, with some dirt and trash in the bed. Also, there was no hairdryer, contrary to what was listed in the amenities.
Commentaires de Gestion de l’hôtel
22 avr. 2024 par VrboOwner, Gestion de l’hôtel
Elaine, thank you for taking the time to share your feedback. We strive for a standard of excellence in ensuring the home is clean and accommodating for our guests. If there are any concerns or areas in need of additional attention, we hope to be notified so we can make sure any issues are addressed. We look forward to hosting you for a great stay in the future.
par un voyageur
Great potential but...
Publié le 14 déc. 2023 sur HomeAwayWe booked this property to be close by the water for a post-Thanksgiving get together and overall it was a good experience. Nice view and property has tons of potential. The property itself was good although the vrbo listing was inaccurate as far as sleeping arrangements and left us short of a bed.
The internet did not work the entire time we stayed even though we went thru every troubleshooting option. I kept messaging the vacasa staff and they gave me the same answer - 'we contacted the local staff.' No one from the local staff ever contacted us and we ended up streaming the games via our laptop and phones.
Based on our experience with this vacasa property, I am not sure I would ever book another vacasa managed property again just based on the lack of support they provided.
Commentaires de Gestion de l’hôtel
15 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for you review, Andrew and we sincerely apologize for the inconvenience this has caused you during your stay with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
Dirty portion but we deal with it
Publié le 12 sept. 2023 sur HomeAwayProperty is a “lived in home” with needed updating
Commentaires de Gestion de l’hôtel
14 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Alan, thank you for sharing your feedback and bringing some items to our attention that may need to be fixed and improved. We are so sorry if our standards were not met during your time with us. We have forwarded your feedback to the local staff so they can work to improve the home and amenities for future guests. We hope you'll give us a second chance to impress you!
par un voyageur
Mixed reviews
Publié le 20 juill. 2023 sur HomeAwayFamily of 5 adults and one child. We enjoyed our stay. The furniture in living room and bedrooms was comfortable for 5. The kitchen table only sat 4. Lake was nice and easy to get to.
House itself could have been cleaned better. Kitchen stocked better with more glasses, silverware, serving items.
Ice maker upstairs did not work.
We were given the wrong Wi-Fi code and that took a day to work out.
House would be so much nicer if they painted a few walls and cleaned or replaced living room carpet and downstairs floor. And CLEANED it nester.
Commentaires de Gestion de l’hôtel
6 août 2023 par VrboOwner, Gestion de l’hôtel
Nancy, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We strive for a standard of excellence in ensuring the home is clean and accommodating for our guests. We sincerely apologize that the Ice maker was not available for your use during your stay. It is always our goal for guests to be able to use all amenities our homes have to offer.We hope to have the opportunity to better impress you in the future!
par un voyageur
VRBO contacts were very slow at any responses
Publié le 1 juill. 2023 sur HomeAwayOverall a great home. However we had several issues from the moment we got onsite. First the code was wrong for the entry door. We were on hold with VRBO for over 45 minutes until someone answered. It took hours for anyone to arrive. There was a lockbox with a key up front and the back of the house. One had no key. The other had a key but not to this house. The one neighbors home is a dump and has trash everywhere. He even was walking around his yard with a shot gun one evening. WiFi directions did not work. This was mentioned several times by others and still not fixed. Views were awesome and a great space overall outside of these issues.
Commentaires de Gestion de l’hôtel
18 juill. 2023 par VrboOwner, Gestion de l’hôtel
Hi Anthony, thank you for sharing your feedback and bringing some items to our attention that may need to be fixed and improved. We are so sorry if our standards were not met during your time with us. We have forwarded your feedback to the local staff so they can work to improve the home and amenities for future guests. We hope you'll give us a second chance to impress you!
par un voyageur
Family vac
Publié le 24 juin 2023 sur HomeAwayOverall the property was good and we had a great family vacation. The house could use a little tlc with a good cleaning to get rid of some cob webs. There could also be a better description of which dock goes with the property. We would definitely stay again.
Commentaires de Gestion de l’hôtel
10 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to review your stay with us, Joni, and bringing some items to our attention that may need some TLC we sincerely apologize for the issues you experienced during your time with us. We hope that you had a great stay! We have forwarded your feedback to the local staff so they can work to improve the house for future guests, and we hope you'll give us a second chance to impress you!
par un voyageur
Great
Publié le 20 mai 2023 sur HomeAwayAll great
View
Condition
Location
To Ashville
To pigeon forge
To sieverville
Even Gatlinberg
par un voyageur
Nice home on the lake
Publié le 7 avr. 2023 sur HomeAwayNice home on the lake, with basement with pool table and hot tub. Comfortable stay.
par un voyageur
Love
Publié le 13 nov. 2022 sur HomeAwayRenting the property was super fast and easy. Will be renting through this app again
