Note fondée sur 567 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2024 sur Expedia
The only thing that I didn't like was that the lamp on my side of the bed didn't work at all and they only had one small wastebasket and no wastebasket in the bathroom.
Commentaires de Gestion de l’hôtel
15 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Mercedes,Thank you for taking the time to tell us about your stay at the RED ROOF INN DANDRIDGE. We appreciate your 5/5 score. However, it's truly disheartening to see you mention that the lamp was not working and the amount of wastebasket not being to your liking. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.I can assure you that I have brought your feedback to management's attention in an effort to address your concerns. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 9 août 2024 sur Expedia
Wonderful time here and was able to upgrade my room for a ground floor and I needed it
Commentaires de Gestion de l’hôtel
11 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Phillip,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DANDRIDGE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Would stay again
Publié le 7 août 2024 sur HotelsQuick overnight at the end of a working trip.
Clean room, friendly service and restaurant next door was a plus.Next to interstate and truck stop but noise was never an issue.
Commentaires de Gestion de l’hôtel
10 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Deanne, Thank you for taking the time to complete our guest survey. We appreciate your 8/10 score following your stay at the Red Roof Inn Dandridge. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our clean room, our friendly service and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Christopher, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dandridge and I were elated to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again at Red Roof in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Theresa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dandridge and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 4 août 2024 sur Expedia
When we checked in there was a dirty wash rag hanging on the shower curtain, a bar of soap and a shampoo bottle in the shower the sheets as if they were dirty and just put back on the bed. When I called the front desk the woman working said that she didn't know what to tell me.
Commentaires de Gestion de l’hôtel
5 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Matt,Thank you for taking the time to tell us about your experience at the RED ROOF INN DANDRIDGE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues highlighted which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Terrible do not stay here!!!
Commentaires de Gestion de l’hôtel
2 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Jess, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DANDRIDGE. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for your scoring. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 juill. 2024
Not pet friendly! Charged for extra pet. No dog station/bags.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
The staff was friendly. The room was clean. And the prices are very reasonable!
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN DANDRIDGE. Sabrina, I am glad to read your comments about our friendly staff, your clean room, and the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Sabrina, and can t wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 21 juill. 2024
The staff was friendly and helpful, the room was clean and comfortable though it smelled of old smoke. The thing I main thing that I disliked about this property was that I felt unsafe. When I went to my room, which was on the back side of the hotel (the front side looks fine) there was a group of men just lounging around the rooms and parked vehicles smoking cigarettes. I ended up wedged a chair up under the door once in the room and shoved a towel at the bottom of the door so that nothing could easily be pushed under the gap between the door and the floor. The only other concern I had was with the hot and hotter water. No matter how I turned the faucet only hot or hotter water came out.
