Note fondée sur 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2022 sur Expedia
Shampoo sample were opened..already used. But overall, good place for a 1 night stay whole traveling.
Commentaires de Gestion de l’hôtel
22 oct. 2022 par Roel, Gestion de l’hôtel
Hello Marie,Thank you for staying with us. We appreciate your business. We apologize for the shampoo issues you've had. We will address this and make sure we resolve this matter. Thank you for taking the time to share your experience with us. Please let us know if there's anything else we can do to make your stay even better next time. Again Thank you and we hope to see you soon.Regards,Roel
par un voyageur de San Ramon
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Dorothy Green, Gestion de l’hôtel
Thank you for taking the time to share your experience at Best Western Sycamore Inn. We are delighted to hear that you enjoyed your stay with us!Your feedback is incredibly important to us, and it helps us to maintain and improve the quality of our services. It was a pleasure having you as our guest, and we sincerely hope to welcome you back to our hotel in the near future.If there's anything specific we can do to enhance your next stay, please don’t hesitate to let us know. Your comfort and satisfaction are our top priorities.Safe travels, and we look forward to hosting you again soon!Warm regards,
par un voyageur
Publié le 25 août 2024 sur Expedia
This property has changed over the years and now seems to be used primarily by construction and other workers. I encountered no problems but it did feel less safe especially since there was very minimal staff and the doors open up to outer hallways.
Commentaires de Gestion de l’hôtel
26 août 2024 par MC, Gestion de l’hôtel
I’m very sorry to hear that you felt unsafe during your stay. Your safety is extremely important to us, and we genuinely want you to have a wonderful experience with us.I tried reaching out by phone to learn more about your concerns. If you could please call me back directly at the hotel, I would greatly appreciate it.Thank you for bringing this to our attention, and I look forward to resolving this matter.
par un voyageur
Publié le 21 août 2024 sur Expedia
The breakfast was excellent..not the usual same ole same ole, But..real choices—fresh bagel, english muffin or even regular toast. Heartier eater cud choose bacon, eggs, or waffle. OJ, hot coffee, or cold clear water, yogart or cereal to add fresh milk from a pitcher. So convenient to Iron Horse Trail for a long bike ride..or to dine at nearby restaurants via car. Parking free, convenient, close..clean hallways and rooms.and the staff was eager to please. Danville is charming and contemporary. We will return.
Commentaires de Gestion de l’hôtel
21 août 2024 par -MC, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. I'm thrilled to hear that you enjoyed your stay at our hotel and the surrounding areas. It means a lot to us!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
par un voyageur
Publié le 20 août 2024 sur Expedia
Convenient location, friendly staff. Nearby road / vehicle noise was a bit annoying.
Room was OK. Somewhat outdated and in need of maintenance (TV remote was old and no longer worked fully even with new batteries, microwave made lots of noise when operating).
Breakfast was basic but appreciated
Commentaires de Gestion de l’hôtel
20 août 2024 par -MC, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 19 août 2024 sur Expedia
The staff is very pleasant and personal and the place was very quiet.
Commentaires de Gestion de l’hôtel
20 août 2024 par -MC, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
par un voyageur
Publié le 16 août 2024 sur Hotels
The room smelt like animal urine, ewww
Commentaires de Gestion de l’hôtel
18 août 2024 par -MC, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We would like to find out more information regarding your stay. If you could please contact the front desk and ask to speak with the front desk supervisor or general manager. Thank you
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par -MC, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. I am glad you were able to get ready for the wedding on time.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
par un voyageur
Publié le 8 août 2024 sur Expedia
I booked a room for family visiting the area. They liked the room with the exception of it smelling like mold and mildew around the AC unit. Free parking and breakfast are a plus.
Commentaires de Gestion de l’hôtel
8 août 2024 par -MC, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. I’m sorry to hear that the air conditioning had an unpleasant smell. Please know that we take these matters seriously, and we will have it inspected and addressed immediately to ensure it’s resolved.Thank you for bringing this to our attention, and we appreciate your understanding.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par -MC, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
