Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 juill. 2023 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Sylvain,I am pleased to have had you as our guest. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what were doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 mars 2020 sur Hotels
par un voyageur
Publié le 19 juill. 2019 sur Expedia
Chambre pas nettoyée,draps sales et non changés... salle de bain bof et serviette de bain usagees
par un voyageur
Publié le 13 oct. 2024
The bed was dirty with stains and hair in it ( i asked to have the sheets changed), hair in the fridge and the bathroom was gross. The tub was backed up and the bottom so dirty i had to wear crocks to shower but the tub got so full it went into the shoes. when I checked out a day early at 8:30 am they refused to cancel my second nighty blaming it on Expedia and their rules. I used Travelocity. Who said I could cancel the second night but the hotel charged for both nights and would not refund the money and did not check me out because the reciept i was givin still showeed a pending night. But had no problem the day before using a different card than the one I booked with. They will steal your money and the place is disgusting.
par un voyageur
Ok stay for the price.
Publié le 4 oct. 2024 sur HotelsCheck in and check out were quick, flawless and professional.
The bed was never made and we were given only 2 towels a day.
The air conditioner was filthy.
The mattress was thin and needed replaced.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DANVILLE PA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be professional and check-in and out to be quick. However, I sincerely apologize for the lack of cleanliness of the air conditioner, the mattress not being to your liking and all the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Maria. The staff at the RED ROOF INN DANVILLE PA and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Close proximity for attending the Bloomsburg Fair.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Jodi,Thank you for taking the time to write a review of your stay at the RED ROOF INN DANVILLE PA. I am happy you were pleased with our close proximity to the Bloomsburg Fair. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Good !!!!!!!
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Shu,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Danville, PA. It's great to see that you enjoyed your stay, resulting in a 10/10 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Room had bugs.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Jim, I appreciate you sharing your feedback following your stay at the RED ROOF INN DANVILLE PA. I was saddened to read that your stay fell short of your expectations due to the pests you reported. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Tianna Red Roof Management RediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Kimberly. The staff and I at the Red Roof Inn Danville, PA were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
