Note fondée sur 490 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 déc. 2024
Property has bedbugs
Commentaires de Gestion de l’hôtel
21 déc. 2024 par Hotel Management, Gestion de l’hôtel
Dear Elliot,Thank you for sharing your concerns. We would like to inform you that after conducting a thorough inspection of the room, we found no evidence of pests or any related issues. We take this matter very seriously and conduct regular checks to ensure a clean and comfortable environment for all our guests. We regret that your experience did not meet your expectations. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 27 août 2024 sur Expedia
Roaches and in need of better cleaning
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Sandra,Thank you for sharing your experience. We deeply regret that your stay did not meet expectations. Cleanliness is a top priority, and your feedback has prompted us to take immediate action to ensure all areas are thoroughly inspected and treated. We're committed to providing a comfortable and safe environment, and we hope to have the opportunity to restore your faith in us during a future stay. Please reach out directly for any assistance with future bookings.Sincerely, Hotel Management
par un voyageur
Publié le 12 août 2024 sur Expedia
par un voyageur
Publié le 3 août 2024 sur Expedia
The property is in really bad condition and the unsafe. Would not stay again.
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Muhammed,Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet your expectations. Your safety and comfort are our top priorities, and we are addressing your concerns with urgency. We appreciate your input, as it helps us make necessary improvements. If you have any further details or if there is anything we can do to assist, please feel free to reach out directly. We hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Did not meet expectations
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mikeshell,We’re sorry to hear that your stay didn’t meet your expectations. Your feedback is invaluable, and we genuinely appreciate you bringing this to our attention. We strive to provide a comfortable and enjoyable experience for all our guests, and it seems we fell short this time. Please know that your comments will be reviewed with our team to address any issues and improve our services. We hope you’ll consider giving us another chance to better meet your expectations in the future. Thank you for your feedback.Sincerely, Hotel Management
par un voyageur
Publié le 24 juin 2024 sur Hotels
par un voyageur
Publié le 26 mai 2024 sur Expedia
It needs have a least two people on duty one working the front desk while the other cleaning or on break so when people get there they can get check in faster and that's the only bad thing at the place other than that it was a good stay
Commentaires de Gestion de l’hôtel
28 mai 2024 par Hotel Management, Gestion de l’hôtel
Dear Daniel, Thank you for your feedback. We appreciate your suggestion and are glad to hear you had a pleasant stay at Extended Stay America. Your comfort and satisfaction are important to us, and we'll consider your comments as we strive to enhance our guest experience. We look forward to welcoming you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 20 mai 2024 sur Expedia
par un voyageur
Publié le 20 mai 2024 sur Expedia
par un voyageur
Publié le 12 mai 2024 sur Expedia
Do not stay at this hotel. I did not have hot water for 4 days. The room had roaches and a damn dog was crying all day everyday of my stay. The worse hotel ever!!!
Commentaires de Gestion de l’hôtel
14 mai 2024 par Hotel Management , Gestion de l’hôtel
Dear Tracy, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. Your feedback regarding the hot water, cleanliness, and noise disturbance is deeply concerning and not reflective of our standards. Please accept our apologies for falling short of your expectations. We value your input and assure you that we will address these issues to prevent recurrence. Your satisfaction is our top priority, and we hope you'll give us another opportunity to serve you better in the future. Sincerely,Hotel Management
