Ratings based on 925 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Won’t stay again
Posted Oct. 14, 2024 on HotelsKing suite, check in easy smelled great on 3rd floor, lots of barking from people with animals, fridge was broken literally did not close so all of my food went bad that I packed, never fixed or checked in, some sauce stain still on drawer next to bed never clean or attend to, mild visibly in shower by faucet like a whole line of it and dog hair on one of the accent couches bed slept well and we were busy as we were down for a dance comp so we were gone most of the day except sleeping plenty of time for them to fix things but it was not and breakfast was bleak they ran out of reg sugar for coffee they didn’t refill it my kids will eat anything but none of us could eat this stuff
Comment from Hotel Management
Oct. 21, 2024 by gm, Hotel Management
Thank you for sharing your detailed feedback about your recent stay with us. While we're happy to hear that you found check-in easy and enjoyed the comfort of the bed, I am truly sorry for the issues you encountered. The problems with the fridge, cleanliness, and the condition of the shower and room are not reflective of our usual standards. I apologize that these concerns were not addressed during your stay, despite there being time to do so.We also regret that breakfast didn’t meet your expectations, especially with the lack of regular sugar and the food selection. Your feedback is invaluable, and we will use it to ensure improvements are made. I have already spoken with our housekeeping and maintenance teams to prevent future issues like this.
by A traveller
Hurricane Milton evacuee
Posted Oct. 14, 2024 on HotelsThe staff was great. We evacuated from our home in Tampa because of Milton. We had to extend our stay due to damage and power lost at our house. The staff was able to accommodate us. High recommend this location. Thank you
Comment from Hotel Management
Oct. 21, 2024 by gm, Hotel Management
Thank you so much for taking the time to share your experience with us. We’re truly glad that our team could provide you with the care and support you needed during such a stressful time. Evacuating due to a hurricane is never easy, and we're relieved to hear that we were able to accommodate your extended stay as you dealt with the damage at home. Your recommendation means the world to us!
by A traveller
Posted Oct. 13, 2024 on Hotels
Comment from Hotel Management
Oct. 14, 2024 by gm, Hotel Management
Thank you for the perfect 10 out of 10! We're thrilled you had such a great experience, and we can't wait to welcome you back for another outstanding stay.
by A traveller
Posted Oct. 12, 2024 on Expedia
Very minimal
Comment from Hotel Management
Oct. 14, 2024 by gm, Hotel Management
We're glad you had a great stay and appreciated our friendly staff. We hope to see you again soon!
by A traveller
Excellent Stay!
Posted Oct. 11, 2024 on HotelsGreat stay! Very friendly staff. I would definitely recommend to anyone this hotel.
Comment from Hotel Management
Oct. 14, 2024 by gm, Hotel Management
We're delighted to hear that you had a great stay and that our staff made your visit even more enjoyable. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future!
by A traveller
Posted Oct. 11, 2024 on Expedia
Comment from Hotel Management
Oct. 14, 2024 by gm, Hotel Management
Thank you for the perfect 5 out of 5 rating! We're thrilled to know you had a great stay. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional experience soon.
by A traveller
Posted Oct. 11, 2024 on Hotels
Very clean and friendly staff. I checked in from the link that was sent via text and sent a photo ID at that time. When I arrived, I told her my name and she handed me my key. That was it. Super fast and easy.
Comment from Hotel Management
Oct. 14, 2024 by gm, Hotel Management
Thank you for sharing your experience with us! We’re delighted to hear you found our property clean and our staff friendly. It’s great to know that the check-in process was quick and easy for you. We always aim to make things as convenient as possible for our guests, and we’re glad to have met your expectations.
by A traveller
Posted Oct. 7, 2024 on Expedia
Convenient
Comment from Hotel Management
Oct. 14, 2024 by gm, Hotel Management
Thank you for your review! We're glad to hear you found our location convenient. We hope it added to your overall experience, and we'd love to welcome you back for another stay in the future.
by A traveller
Posted Oct. 7, 2024 on Hotels
Comment from Hotel Management
Oct. 7, 2024 by gm, Hotel Management
Wow, thank you!We're absolutely delighted to receive a perfect 10 out of 10 from you!
by A traveller
Posted Oct. 6, 2024
Nice hotel
Comment from Hotel Management
Oct. 7, 2024 by gm, Hotel Management
Thank you so much!We’re thrilled to hear that you had a 5-star experience! Your satisfaction is our top priority, and it’s great to know we met your expectations. We look forward to serving you again in the future!
