Ratings based on 304 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 24, 2024 on Hotels
I enjoyed my stay at the Dar es Salaam Serena hotel. It was clean, had a very peaceful ambience and the staff were very attentive.
Overall recommended.
Comment from Hotel Management
Sep. 26, 2024 by DSH, Hotel Management
Dear Mr. Peter,Thank you for sharing your positive experience at Dar Es Salaam Serena Hotel.We're delighted to hear that you enjoyed the peaceful ambiance and found our staff attentive. We appreciate your recommendation and look forward to welcoming you back for another wonderful stay.Kind Regards,Management
by A traveller
Posted Sep. 21, 2024 on Hotels
Comment from Hotel Management
Sep. 21, 2024 by . , Hotel Management
Dear Ms. Rita,Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your opinion. I’m sorry to hear that your experience at Dar Es Salaam Serena Hotel didn’t fully meet your expectations. We strive to provide the best possible service, and your rating of 6/10 shows that there are areas where we can improve. If you could provide more details about what aspects of your stay were unsatisfactory, it would help us make the necessary improvements to better serve you and other guests in the future.We hope to have the opportunity to welcome you back and provide a more enjoyable experience next time.Kind Regards,Management
by A traveller
Posted Sep. 17, 2024 on Hotels
Comment from Hotel Management
Sep. 19, 2024 by ., Hotel Management
Dear Mr. Moyez,Thank you very much for your positive ratings. We truly appreciate your support and look forward to welcoming you again.Kind regards, Management
by A traveller from ATLANTA
Posted Sep. 2, 2024 on Expedia
excellent customer service
Comment from Hotel Management
Sep. 19, 2024 by ., Hotel Management
Dear Mr. Raj,Thank you very much for your positive response, we really appreciate your support and look forward to welcoming you again.Kind Regards,Management
by A traveller
Posted Aug. 30, 2024 on Expedia
Nice place and very friendly and professional staff
Comment from Hotel Management
Sep. 19, 2024 by ., Hotel Management
Dear Mr. Momodou,Thank you for your lovely feedback. We are delighted to hear that you enjoyed your time with us and found our staff to be friendly and professional. Providing a welcoming atmosphere and top-notch service is always our goal. We look forward to hosting you again soon.Kind Regards, Management
by A traveller
Posted Aug. 23, 2024 on Expedia
Great customer service, consistent each time and across various Serena properties.
Comment from Hotel Management
Sep. 19, 2024 by ., Hotel Management
Dear Ms. Catherine,Thank you so much for your kind review. We are thrilled to hear that you consistently experience great customer service across our Serena properties. Providing a seamless and pleasant experience for our guests is our top priority, and it’s wonderful to know that we’ve met your expectations every time. We truly appreciate your continued support and look forward to welcoming you back soon.Kind regards, Management
by A traveller
Posted Aug. 21, 2024 on Expedia
Reception personal was exceptionally kind and willing to help on anything I needed.
Comment from Hotel Management
Sep. 19, 2024 by ., Hotel Management
Dear Mr. Andres,Thank you for your wonderful review. We are thrilled to hear that our reception team made such a positive impression during your stay. Providing exceptional service and being helpful to our guests is something we take great pride in.We hope to welcome you back soon for another great experience.Kind regards, Management
by A traveller
Posted Aug. 17, 2024 on Expedia
Great African buffet. Excellent pool and patios
Comment from Hotel Management
Sep. 19, 2024 by ., Hotel Management
Dear Beverly, Thank you for your fantastic review. We’re delighted to hear that you enjoyed our African buffet, as well as our pool and patios. We strive to provide a memorable experience through our culinary offerings and relaxing amenities, and we’re glad it made your stay special.We look forward to welcoming you back soon.Kind Regards,Management
by A traveller from ATLANTA
Posted Aug. 12, 2024 on Expedia
great hotel
Comment from Hotel Management
Sep. 19, 2024 by . , Hotel Management
Dear Raj,Thank you very much for your positive response, we really appreciate your support and look forward to welcoming you again.Kind Regards,Management
by A traveller from ATLANTA
Posted Aug. 11, 2024 on Expedia
great staff & hotel
Comment from Hotel Management
Sep. 19, 2024 by ., Hotel Management
Dear Raj,Thank you for your kind review. We are so pleased to hear that you enjoyed both our staff and the hotel. Our team works hard to provide exceptional service, and it’s wonderful to know that it contributed to your positive experience.We look forward to welcoming you back in the future.Kind regards, Management
