Note fondée sur 17 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
4,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 mai 2024 sur Expedia
Services from ALL friendly employees were fantabulous. There are no words that I can express how thankful I'm. But from the top, middle and bottom of my heart, I say thank you guys. Keep doing good job.
par un voyageur
Publié le 27 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 oct. 2023 par benard, Gestion de l’hôtel
Dear Darian,We value your feedback, thank you so much!
par un voyageur
Publié le 21 juill. 2023 sur Expedia
was booked into a room (Serene Annex) different from that reserved. however, the manager was swift to change my room the next morning and thus the stay was pleasant thanks to her prompt actions
Commentaires de Gestion de l’hôtel
3 août 2023 par Denna, Gestion de l’hôtel
Thank you very much for taking your time to review on our property, we humbly appriciate,We look forwad to welcome you againRegardsAnna Khaday Reservation Manager
par un voyageur
Publié le 1 janv. 2023 sur Expedia
If you want to come out crying after your stay, then please choose this place. The pool was dirty. I asked for a room on the ground floor, but they gave a 1st floor room which gave my mother difficulties in walking up the stairs. The AC was leaking. The fan in the room kept turning on and off like it has a mind of its own. The TV was not turning on. There was no kettle in the room despite being advertised. The food was distasteful and gave my father an upset stomach. The surrounding area was noisy because a hall was booked. The owner has two properties under his name and misadvertised this hotel as the other one and I got fooled into booking it. For breakfast there was only one table available, so if you wanted to eat you had to wait for another family to finish eating first. There was a 20 minute wait. Lousy.
Commentaires de Gestion de l’hôtel
13 janv. 2023 par benard, Gestion de l’hôtel
Dear Jaffer,We have read your comments on your parents stay with us.Kindly accept our apologies where we did not meet your expectations. We have however not mis-advertised our properties.Yes, we have 2 properties separated by road and 800 meters apart. The Serene Hotel is a low budget hotel as compared to the Beach Resort which offers 3 star standard facilities.We hope to host you in the Beach Resort next time you plan a stay with us.
par un voyageur
Publié le 26 nov. 2022 sur Expedia
Preis-Leistung ist ok. Alles schon etwas älter mit wenig Restaurationsaufwand erhalten. Es gibt einen Lieferservice für Speisen aus dem Serene Beach Resort. Von da kommt auch das Frühstück, irgendwann morgens. Die Organisation ist verbesserungswürdig. Keine aktuelle Speisekarte, Mehrmals nur Teillieferungen. Nur zur Info, das Frühstück ist eher afrikanisch als Kontinental, aber gut.
Ich fahre nochmal hin.
Commentaires de Gestion de l’hôtel
29 nov. 2022 par Benard, Gestion de l’hôtel
Dear Andreas,\Thank you for your feedback on our services.We are endeavoring to renovate the facility for better quality rooms and services.
par un voyageur
Publié le 31 oct. 2022 sur Expedia
The water smells really bad and was so dirty. You cannot take bath with that water. The pool was also the same, not clean and we couldn't swim. The breakfast service was good, and the receptionists were so great
Commentaires de Gestion de l’hôtel
4 nov. 2022 par Benard, Gestion de l’hôtel
Dear Michael,Thank you for your review.We would like to apologize sincerely for the inconveniences that you had regarding the water. We have since discovered the source of the problem and corrective action has been taken.We trust that we can be able to continue offering better services to our guests to enjoy their stay with us.Benard
par un voyageur
Serenity at Serene Hotel!
Publié le 5 sept. 2022 sur HotelsWe recommend Serene hotel for a budget friendly stay with beach access in walking distance. You will be met with hospitality and friendly staff. We would give this property a 4 out of 5 considering affordability and location.
Enjoy your stay!
Commentaires de Gestion de l’hôtel
18 oct. 2022 par Benard, Gestion de l’hôtel
Thank you Samarri for giving us a thumps up recommendation!We are excited and fully committed to make it a better place for more enjoyment of our guests.
par un voyageur
Extended Stay at Serene!
Publié le 5 sept. 2022 sur HotelsThis reservation was an extension of our initial stay at Serene Hotel. The property is a bit outdated, but the staff is friendly and accommodating.
We would recommend this stay for a budget friendly option on White Sands in beautiful Dar es Salaam!
Enjoy your stay!
Commentaires de Gestion de l’hôtel
18 oct. 2022 par Benard, Gestion de l’hôtel
Dear Valued Guest,We appreciate your kind review and appreciate the recommendation.Looking forward to welcome you when you are in Tanzania next!
par un voyageur
Budget-Friendly White Sands Stay!
Publié le 5 sept. 2022 sur HotelsOverall, our stay at Serene Hotel was pleasant. The staff went above and beyond to make our stay pleasurable and to assist with any needs. With that said, the property is a bit outdated and the rooms could use some updating. We also would have loved to enjoy some of the property amenities like the outdoor bar, but being offseason, quite a bit was not operating or in use.
We recommend Serene hotel for a budget friendly stay with beach access in walking distance. You will be met with hospitality and friendly staff. We would give this property a 4 out of 5 considering affordability and location.
Enjoy your stay!
Commentaires de Gestion de l’hôtel
18 oct. 2022 par Benard, Gestion de l’hôtel
Thank you Valued Guest for the great recommendation and advice to keep on improving the property.We are gradually upgrading the rooms and other facilities.The bar is now reopened to our guests.Thank you.
par un voyageur
Publié le 19 juill. 2022 sur Expedia
The facility is very clean and elegant. I would stay here again!
Commentaires de Gestion de l’hôtel
2 août 2022 par benard, Gestion de l’hôtel
Thank you so much Kaila for your kind remarks!
