Note fondée sur 69 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Nice and well maintained property. Wonderful staff!
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Resort Manager, Gestion de l’hôtel
Dear Mr. TusharkantiNamaskar!We are delighted to hear your kind words about MAYFAIR Hill Resort, Darjeeling it's our staff. Your feedback is incredibly valuable to us and knowing that you found the property well maintained truly makes our efforts worthwhile. It is also heartening to learn that our team members made a lasting positive impression on your experience. We hope to have another opportunity to host you again very soon for a wonderful experience.Warm regardsSabyasachi MohantyResort Manager
par un voyageur
Publié le 20 mars 2024 sur Hotels
Amazing
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Resort Manager, Gestion de l’hôtel
Dear Mr. RakeshNamaskar Ji !!!Thank you so much for your great feedback. We are thrilled to hear that you had an amazing experience. Your satisfaction is our top priority and we are delighted we could meet your expectations. Looking forward to welcoming you again at MAYFAIR Darjeeling.Warm regardsSabyasachi MohantyResort Manager
par un voyageur
Publié le 4 déc. 2023 sur Expedia
The food/dining is gross. Raw fish served and the chef needs to go. Service was hit or miss, not very hospitable. For the prices they ask at the restaurant it is a total scam. They know you are trapped so the charge a lot for cabs, and aren’t very nice. Also the spa was terrible. First thing the male masseuse did was burn the ** out of my feet and then give a massage that was terrible. The place looks like it was decorated by a maximalist grandma. Will stay somewhere else next time.
Commentaires de Gestion de l’hôtel
12 déc. 2023 par Resort Manager, Gestion de l’hôtel
Dear Ms. MeganNamaskar !!!We are genuinely sorry to hear about your less than satisfactory experience at our establishment. Serving top quality food and providing excellent service are matters of very high importance for us and we sincerely regret that we fell short in these areas during your visit. We assure you that we source the freshest ingredients, including fish and we will take your remarks seriously and look into improving our culinary practices further. We recognize each customer's right to have a great dining experience for the prices we charge. With regards to the taxi fares, we would like to clarify that the respective cabs are third-party providers and we do not directly control their pricing. We will however look into this situation more closely. We are sorry to know that you did not enjoy your time at our spa. The kind of treatment you described is by no means standard or acceptable and we will certainly address this with utmost seriousness. Our interior decor is designed to evoke a specific aesthetic and we understand that it might not be to everyone’s liking. We will take into consideration your feedback when planning future refurbishments. We respect your decision to try a different establishment next time but do hope for a chance to serve you again in a manner that recoups your faith in our services and justifies your investment. Warm regardsSabyasachi MohantyResort Manager
par un voyageur
Publié le 21 nov. 2023 sur Expedia
We were looking for a property that was traditional but was maintained to a high level and was luxurious, and this ticked every box. Absolutely loved our stay here.
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Resort Manager, Gestion de l’hôtel
Dear Mr. JackNamaskar !!!We are overjoyed to hear that MAYFAIR Darjeeling exceeded your expectations in every manner. It is a delight knowing that you loved your stay and appreciated the traditional yet luxurious ambience that we have strived so hard to maintain. It makes us extremely happy when our guests recognize our efforts in providing a high-class service. Your recommendations mean a lot to us and we eagerly await to welcome you back for another splendid stay in the future.Warm regardsSabyasachi MohantyResort Manager
par un voyageur
Publié le 12 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 nov. 2023 par Resort Manager, Gestion de l’hôtel
Dear Mr. Rajiv RameshNamaskar !!!Thank you for taking the time to rate our MAYFAIR Darjeeling very highly. We appreciate your feedback and feel confident that you had a wonderful experience. In case you have any specific comments or suggestions on how we can improve further please do reach out to me. Looking forward to hosting you again with family and friends and assuring to recreate joyous memories.Warm regardsSabyasachi MohantyResort Manager
par un voyageur
Publié le 17 oct. 2023 sur Hotels
Must say I would definitely stay here again. The hotel is beautiful and everyone that works there are wonderful people. However, my only complaint is the room above ours (our room number was 405) were loud at night and early in the morning. It felt like they were moving furnitures around, talking loudly, and were constantly stomping while waking. I must say there were kids staying above us, so can’t complain much either.
But overall had an amazing experience.
par un voyageur
Publié le 2 mai 2023 sur Expedia
Horrendous experience for a solo woman traveller!!
My room faced Darjeeling’s largest construction site. The room was dingy depressing and dark due to buildings opposite under construction. Together with noise, heavy lorries, men working and crashing and banging, fumes from vehicles etc this stay was an expensive nightmare. £380 for 3 nights!! Do not stay in any room named “Anderson”. Management couldn’t understand what the problem was!! Very upsetting indeed.
par un voyageur
Publié le 23 mars 2023 sur Expedia
Service is horrible, and the room provided did not match with my purchase. The room had no view, and a construction building was next to it. The pictures provided by Expedia and their website are all wrong because, as they mentioned in the reception, only the suit room has a view and the rest do not. I requested an upgrade and agreed to pay more, but the reception staff was horrible and non-cooperative. The attitude of the ladies working in the reception is really something, and I will never recommend such a hotel for friends and family vacations.
Room service was terrible - they did not provide the required things. I booked a room for three, so they were supposed to provide for three people. I did not accept an extra bed. They did not provide towels, cups, or other for three people. Every day I had to call and ask for towels, cups, and extra coffee packets.
The only exception was food because the dining and food quality was good.
I would not recommend anyone to stay in Mayfair Darjeeling.
Honestly, there are multiple hotels around better than Mayfair.
Commentaires de Gestion de l’hôtel
27 mars 2023 par Resort Manager, Gestion de l’hôtel
Dear Ms. Tina,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Thank you,Warm regardsSabyasachi MohantyResort Manager
par un voyageur
Darjeeling trip with family.
Publié le 10 mars 2023 sur HotelsWonderful hotel and the restaurant service and food choices are superb. Really enjoyed our two days here.
Commentaires de Gestion de l’hôtel
30 mars 2023 par Resort Manager, Gestion de l’hôtel
Dear Mr. SathyaprasadWe loved having you stay with us here at MAYFAIR Darjeeling. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive comments. We look forward to seeing you visit us again soon and having even greater experience. Thank you,Warm regardsSabyasachi MohantyResort Manager
par un voyageur
Publié le 10 févr. 2023 sur Expedia
This is by far one of the best properties that I have stayed in till now.. has an amazing ambience and the rooms are also superb. The staff is unbelievably courteous. The location is very close to Mall road which is the key spot in Darjeeling. Though it's a little expensive.l, but worth it. The food is also fantastic. Do opt for complementary breakfast. You will surely enjoy. Would definitely recommend and even I would want to revisit again.
