Note fondée sur 52 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juin 2024 par Sinclairs Hotels, Gestion de l’hôtel
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and hope to see you real soon.
par Jean Pierre
Hôtel bien emplacement qui aurait besoin d'un bon
Publié le 7 mars 2017 sur HotelsPauvre et froid l'accueil. Le buffet pour le déjeuner n'offrait que peu de choix. Pas de yaourt par exemple. Le service était confus- l'anglais pas compréhensible de certains employés est-il responsable? J'ai dû demander une tasse de thé à 5 reprises avant qu'on ne m'explique que c'était la faute de la cuisine s'il n'y en avait pas de prêt...Or nous n'étions qu'une poignée de clients attablés.
Le service WiFi était pratiquement inexistant- je n'ai pas réussi à envoyer un seul message à partir de l'Hôtel.
J'ai eu droit à un lit King size mais les draps étaient ceux de deux lits simples, disposés côté à côte....
par un voyageur
Publié le 14 juin 2024 sur Expedia
No A/C, No fan in the room. No elevators in the building.
Commentaires de Gestion de l’hôtel
15 juin 2024 par Sinclairs Hotels, Gestion de l’hôtel
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and hope to see you real soon.
par un voyageur
Publié le 30 janv. 2024 sur Hotels
par un voyageur
Publié le 12 déc. 2023 sur Expedia
par un voyageur
Publié le 10 déc. 2023 sur Expedia
par un voyageur
Family Vacation gone wrong.
Publié le 3 oct. 2023 sur HotelsThe hotel’s approach is soo steep, we had to think twice before heading out each time. They should offer complimentary shuttle service at least. Not recommended for elderly travelers. The food was not that great for the price they are charging. Overall the trip will be more exhausting if one decides to put up at this property. There is no parking available at the property so if you call for a taxi, you have to be ready at the gate at the precise time so that you can board the car and leave as it is a one way narrow street. If one wants to visit the mall road frequently, suggest you stay at a different property. The kitchen closes at 9:30PM which is not practical at all (I dont know about the other hotels as this was my trip to Darjeeling). The room phone was not working and even after complaining on all 3 days, it want changed/repaired and I had to climb 3 floors down to the reception to talk to house keeping. Lastly, there is no lift in this hotel and if you are allocated a room on the 3rd floor, you literally have to climb up 5 floors (from the road it is 2 floors to the reception which is termed as ground floor).
Commentaires de Gestion de l’hôtel
6 oct. 2023 par Navneet Gupta | Operation Manager , Gestion de l’hôtel
Dear Sir,Thank you for taking the time to provide feedback with regards to your stay with us. As a valued guest, your feedback is important to us as we continue to strive to provide our guests the best possible experience. Kindly note, we provide shuttle service for the convenience of our guestsWe regret we did not fully meet your expectations during your stay with us but we will take corrective measures to improve our service. We hope to welcome you back again in the near future. We also invite you to visit eight of our other hotels in India at Burdwan, Siliguri, Kalimpong, Dooars, Gangtok, Yangang Ooty and Port Blair.Regards,
par un voyageur
Publié le 5 avr. 2023 sur Hotels
par un voyageur
Publié le 13 juin 2022 sur Expedia
The property itself is well maintained and have excellent support stuff. Offers good variety of breakfast items in buffet format and a selection of both veg and non-veg items for lunch and dinner, if one opts for those. The approach to the hotel is a steep incline and then some more steps to climb, which needs to be factored in while selecting a place to stay in Darjeeling. Location wise, the main mall area is a 15-20 minutes walk on inclines.
Commentaires de Gestion de l’hôtel
17 juin 2022 par Sinclairs, Gestion de l’hôtel
Dear Sir,
Thank you for your review. We are happy that your stay was a memorable one. Our young and enthusiastic team at the hotel strives to provide each guest with a memorable experience in every area of service – rooms, dining and hospitality.
Personalised service is one of the hallmarks of the Sinclairs group, and we are happy our team was able to deliver top-notch service. Our Chef is happy to know that you enjoyed dining at the hotel.
Our property is located on a hill, and hence the walk is slightly steep. For guests who don’t prefer the walk, we recommend renting a car to drive you to the hotel, and take you around town.
We look forward to welcoming you again to Sinclairs Darjeeling or to seven of our other properties at Siliguri, Dooars, Gangtok, Kalimpong, Burdwan, Ooty and Port Blair.
We would also like to introduce to you to Sinclairs Yangang - the latest addition to the Sinclairs chain. Sinclairs Yangang is a lovely new property located in South Sikkim. Yangang is a charming hilltown - a two hour drive from Gangtok and Kalimpong.
par un voyageur
Publié le 4 juin 2022 sur Hotels
The lane to reach the hotel is something w
