Note fondée sur 354 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juill. 2020 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 12 sept. 2024 sur Expedia
We had a wonderful stay, staff were so friendly and the spa was excellent!
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Rowhill Grange, Gestion de l’hôtel
We hope to welcome you back to Rowhill Grange Hotel & Utopia Spa soon!
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Rowhill Grange, Gestion de l’hôtel
We hope to welcome you back to Rowhill Grange Hotel & Utopia Spa soon!
par un voyageur
Publié le 31 août 2024 sur Hotels
Check in was smooth and found we'd had a complimentary upgrade which was lovely.
Staff are very nice but it all felt a bit chaotic. This was very different from past visits.
Therapist was 20 min late for my appointment and as a result it felt rushed. And it was as didnt get my full time. Room was too bright and no background sounds so a silent massage. Odd.
Food was ok but not worth the price.
Overall its not the hotel it once was but staff remain its best feature.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Rowhill Grange, Gestion de l’hôtel
We hope to welcome you back to Rowhill Grange Hotel & Utopia Spa soon!
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Rowhill Grange, Gestion de l’hôtel
We hope to welcome you back to Rowhill Grange Hotel & Utopia Spa soon!
par un voyageur
Beautiful place but not beautiful value.
Publié le 16 août 2024 sur HotelsStayed here for 2 nights recently as a present to my wife for us to get away.
Let's start with the good stuff:
- Spa facilities are amazing, really beautiful - can get a little busy but still lovely environment.
- Rooms are nice and spacious, bathrooms clean and well equipped.
- Grounds are beautiful and peaceful, lots of space.
- Breakfast really nice in a nice setting.
- Treatments are fantastic - staff in this area especially are wonderful.
Things that can be improved (story at the bottom):
- Staff whilst friendly don't seem to acknowledge when errors are made.
- Clear communication issues between staff.
- The rooms don't have air conditioning so in the summer can get very hot.
- High price point.
During our stay both our nights were interrupted, the first by work (like hard banging on pipework) at 5am. We raised the issue and this eventually stopped, we were told a manager would speak to us but we had to chase this throughout the day - to then be told by the Manager they didn't know anyone wanted to speak to them, eventually we were given 50% off one of our nights. We were initially told they do this work every night and it's important to allow them to prepare breakfast so I'd prepare for that.
The second night was interrupted by an extremely loud disagreement taking place for 2 hours between 1 and 3 am. We were so fed up from the first night sleep being disturbed and the chasing we'd had to do that we just didn't bother raising it this time onsite.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Rowhill Grange, Gestion de l’hôtel
We hope to welcome you back to Rowhill Grange Hotel & Utopia Spa soon!
par un voyageur
Publié le 2 août 2024 sur Expedia
Beautiful
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Rowhill Grange, Gestion de l’hôtel
We hope to welcome you back to Rowhill Grange Hotel & Utopia Spa soon!
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Just all a bit dated. Things like carpets and bathrooms a bit tired verging on grotty. Nice friendly welcome. Bit limited on bar menu choices, when I asked about anything else being able to be done, staff member wasn’t that helpful.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Rowhill Grange, Gestion de l’hôtel
We hope to welcome you back to Rowhill Grange Hotel & Utopia Spa soon!
