Note fondée sur 977 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,3 sur 5
87 % des clients le recommandent
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par Bubul de France

Darwin escapade

Publié le 7 oct. 2014 sur Hotels
Hotel récent avec chambre très propre et bien equipé - nous avons profiter de la piscine au 6eme étage après une journée de visite - restaurant avec des déjeuner super pour 15$ en semaine et le café excellent - le personnel est très accueillent et serviable
4 sur 5
par un voyageur

Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Terence, Gestion de l’hôtel
Dear Murray,We are glad that you enjoyed your stay with us and we look forward to welcoming you again soon.Sincerely,Terence
3 sur 5
par un voyageur

Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Terence, Gestion de l’hôtel
Dear Charlotte,Thank you for your review.We apologise that your stay did not meet your expectations. We hope to have the opportunity to welcoming you again in future for a much-improved experience.Sincerely,Terence
1 sur 5
par un voyageur

Publié le 22 sept. 2024 sur Wotif
Bathroom had no drainage and therefore flooded, towels were stained and dirty, check in was not timely.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Terence, Gestion de l’hôtel
Dear Chloe,We deeply apologise for the inconveniences you experienced. I have shared your comments with both our Housekeeping manager and our Rooms Division Manager to address.We hope to have the opportunity to welcoming you in future for a much-improved experience.Sincerely,Terence
4 sur 5
par un voyageur

Publié le 15 sept. 2024 sur Wotif
Only complaint was that the TVs were starting to show their age and would very frequently glitch and spazz out.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Terence, Gestion de l’hôtel
Dear Ardyl,Thank you for your review. We are glad that you enjoyed your stay with us but do apologise about the TV. We ae currently looking at upgrading our Foxtel and the TVs will also be reviewed.We look forward to welcoming you again soon.Sincerely.Terence
3 sur 5
par un voyageur

Average stay, not good food service.

Publié le 11 sept. 2024 sur Hotels
The food wasn’t good, breakfast was over cooked, eg sausages were extremely tough and very dry like they were 2 weeks old, the berry smoothy was beginning to bubble meaning ity was maturing. Had a steak nite dinner there as well, ordered a medium rare steak and it was very well done and tough meat as well. Apart from the local reasuarant the hotel was satisfactory
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Terence, Gestion de l’hôtel
Dear Stuart,we deeply apologise for the poor experience you had with our restaurant. I have shared your comments with our Head Chef and he has addressed this with his team.We hope to welcoming you again at both the hotel and our restaurant for a much-improved experience.Sincerely,Terence
2 sur 5
par un voyageur

Publié le 10 sept. 2024 sur Wotif
Very average casino. Old and out dated, under staffed, under equipt, tv & movies don’t work in rooms. Disappointing to say the least. Great views of the bay though.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Terence, Gestion de l’hôtel
Dear Ash,Thank you for your review. We apologise that your stay at Mantra Pandanas did not meet expectations.We hope to welcoming you again in future for a much-improved experience.Sincerely,Terence
2 sur 5
par un voyageur

Publié le 7 sept. 2024 sur Wotif
Stayed four nights and in that time my room was never cleaned
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Terence, Gestion de l’hôtel
Dear Mitchell,We apologise that your stay did not meet your expectations. The accommodation package booked did not include a daily housekeeping service. We hope to have the opportunity to welcoming you again in future for a better experience.Sincerely,Terence
4 sur 5
par un voyageur

Publié le 1 sept. 2024 sur Wotif
Vehicle parking should not be charged for. The insistence on a 2pm check in is also very inconvenient.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Terence, Gestion de l’hôtel
Dear Michael,Thank you for your review. We have taken good note of your comments. usually, if the room type is available prior to 2pm, we would check in our guests earlier.We look forward to welcoming you again soon.Sincerely,Terence
5 sur 5
par un voyageur

Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Terence, Gestion de l’hôtel
Dear Sabina,Thank you for your review. We are glad that you enjoyed your stay and we look forward to your return.Sincerely,Terence