Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar un voyageur de reventin
hotel accueillant, situation tranquille - bien
Publié le 27 oct. 2014 sur Expedia
Emplacement : le coin est proche des commerces et restaurants mais tranquille en bout de chemin et en securite
jolie piscine et spa, bon petit dejeuner et chambre tres correct. je le recommande et j'y retournerai sans aucun souci.
par un voyageur
Publié le 23 août 2024 sur Expedia
First room (408) door deadbolt & latch mechanism were both broken. Second room (412) deadbolt not working. Third Room (422) TV not working. Fourth room (410) everything working but found someone's left over dinner in the fridge. Was too scared to open it and see. Too tired to go rounds again with the front desk. Gentleman at front desk was super embarassed and did everything he could to help. It was just way beyond his expertise. The Baymont either is the same Hotel as the Days Inn or was changing over because all the door number plaques were actually Days Inn.
Appeared to be some long term residents of the hotel also. If you are looking for a quick overnight stay while travelling, go down to the next exit at least.
Commentaires de Gestion de l’hôtel
27 août 2024 par Dorothy Q, Gestion de l’hôtel
Dear Curtis,Thank you for taking the time to provide such detailed feedback about your recent stay at Baymont by Wyndham. I am genuinely sorry to hear about the issues you encountered during your visit and deeply regret the inconveniences you faced.I want to extend my sincerest apologies for the problems with the room doors, TV, and the leftover food in the fridge. This is certainly not the standard we strive to uphold. We are currently addressing these issues to ensure they are resolved promptly. I also want to thank you for acknowledging the efforts of our front desk staff, who tried their best to assist you under challenging circumstances.Thank you again for bringing these matters to our attention. We hope you will consider giving us another chance to provide you with a much improved experience.Sincerely,Dorothy QuakenbushGeneral Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
👍
Commentaires de Gestion de l’hôtel
23 août 2024 par Dorothy Q., Gestion de l’hôtel
We appreciate your business and for your feedback.Thank you!
par un voyageur
Publié le 23 août 2024 sur Expedia
I had kids with me and I didn’t have to go to the store for breakfast! I was right across the street and right around the corner for shopping places and gas station. Loved it
Commentaires de Gestion de l’hôtel
23 août 2024 par Dorothy Q., Gestion de l’hôtel
We appreciate your business and for your feedback. I'm happy to hear our location worked well for you. Thank you!
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Dorothy Q, Gestion de l’hôtel
Dear Keith,Thank you so much for taking the time to share your experience at Baymont by Wyndham! We’re thrilled to hear that you enjoyed your stay with us.We’re always striving to provide the best possible experience for our guests, and it’s wonderful to know that our efforts made a difference in your stay.We look forward to welcoming you back on your next visit.ThankyouDorothy QuakenbushGeneral Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
Clean pretty average but good for the price.
Commentaires de Gestion de l’hôtel
20 août 2024 par Dorothy Q, Gestion de l’hôtel
Dear Pamela,Thank you so much for taking the time to share your wonderful feedback about your recent stay at Baymont by Wyndham. We are thrilled to hear that you had a positive experience with us!We look forward to welcoming you back on your next visit.Thank you once again for your support and for choosing Baymont by Wyndham!Warm regards,Dorothy QuakenbushGeneral Manager
par un voyageur
The Pool is Broken, of course
Publié le 17 août 2024 sur HotelsWe went for my son's birthday. All he wanted was to stay at a hotel with a pool. When we got there they told us the pool was closed and needed a heater. They offered to let us cancel our stay but we had no where else to go last minute and I was traveling with my two kids and my dog.
I also had to pay extra for my pet's stay which was not discussed ahead of time. I'm glad I had the money to cover it and the large damage deposit. I imagine that can be a deal breaker for some families.
Since we came to swim and there was no pool, we ended up spending several long hours in the room together. The room was clean and tidy and comfortable, but with only a handful of television shows on the TV, it was disappointing.
The staff was really nice and they sent someone to help with the TV remote that didn't connect to our television.
Commentaires de Gestion de l’hôtel
17 août 2024 par Dorothy Q, Gestion de l’hôtel
Dear Danielle,Thank you for your feedback. I apologize for the pool being closed and any inconvenience it caused. We’ll review our communication regarding amenities and pet fees to avoid such issues in the future. I'm glad you found the room comfortable and our staff helpful. We appreciate your comments and hope to provide a better experience next time.Best regards,Dorothy QuakenbushGeneral Manager
par un voyageur
Publié le 12 août 2024 sur Expedia
Checked in and inquired about swimming facilities to be told that they have been under "repair" upon talking to staff was informed that they have been repairing it for over 2 years.... website did NOT state this. The only thing hot about the breakfast was hot water for oatmeal and a waffle maker... very disappointed.
Commentaires de Gestion de l’hôtel
14 août 2024 par Dorothy Q., Gestion de l’hôtel
We appreciate your business and your feedback.We do apologize for our pool being closed due to maintenance. Also, we are working on upgrading the breakfast area. Thank you!
par un voyageur
Publié le 9 août 2024 sur Expedia
Traveling across country and needed to stay one night in this area and came across this hotel. For a one night stay it sufficed for me. Some of the amenities were lacking but you can tell that the staff is making an effort to make things accommodating.
Commentaires de Gestion de l’hôtel
10 août 2024 par Dorothy Q, Gestion de l’hôtel
Dear Evan,Thank you for taking the time to share your feedback. We’re glad to hear that our hotel met your needs for a one-night stay. We understand that some amenities may not have fully met your expectations, but we appreciate your recognition of our staff’s efforts to ensure your comfort.Your input is valuable to us as we continually strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Safe travels!Best regards,Dorothy QuakenbushGM
par un voyageur
It was ok…
Publié le 6 août 2024 sur HotelsThe room was nice but the cleaning of it wasn’t as it should be (hair on the bathroom floor and in the tub), bathroom counter didn’t look like it was cleaned and the faucet and mirror had toothpaste platters on them. Beds are comfy and the a/c worked which is what we were looking for.
Commentaires de Gestion de l’hôtel
6 août 2024 par Dorothy Q, Gestion de l’hôtel
We appreciate your business, also letting us know about your stay.We are sorry you had issues with the cleanliness of the room. We would have been more than happy to move you to a clean room. We do apologize and we hope you will come back and give us another chance.Thank you!
