Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar un voyageur de reventin
hotel accueillant, situation tranquille - bien
Publié le 27 oct. 2014 sur Expedia
Emplacement : le coin est proche des commerces et restaurants mais tranquille en bout de chemin et en securite
jolie piscine et spa, bon petit dejeuner et chambre tres correct. je le recommande et j'y retournerai sans aucun souci.
par un voyageur de Palatine
Publié le 2 déc. 2024
The check in was terrible. Showed up at 11:30 was told no rooms available check in was 3. I asked to double check and they said there was a room available. I said perfect they then told me there was a $10 fee per hour for early check in. What a joke will not be staying there ever again. What a terrible concept to charge for early check in when a room is available. Do they understand customer service?? Guess not
Commentaires de Gestion de l’hôtel
3 déc. 2024 par Dorothy Quakenbush, Gestion de l’hôtel
Bradley,Thank you for sharing your experience. We sincerely apologize for the confusion and frustration you faced during check-in. We understand how important a smooth and efficient check-in process is, and we're sorry that we did not meet your expectations. The early check-in fee is part of our policy, but we understand that this situation was not handled well, and we will work on improving communication with our guests to avoid such misunderstandings in the future. Your feedback is valuable to us, and we’ll ensure to review our policies to enhance the guest experience moving forward. We hope you will consider staying with us again in the future to see these improvements firsthand.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Dorothy Q., Gestion de l’hôtel
Dear Patricia,Thank you for rating your stay an 8 out of 10! We appreciate your feedback and are glad to hear that you enjoyed your time with us. If there’s anything specific that could have made your experience even better, we’d love to hear your thoughts.We hope to welcome you back soon for an even higher rating! Thank you!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Nice hotel that is set back from the road so it's a little more private than some. The staff was amazing. The second shift desk employee was AMAZING. We had a few issues when we checked in, with the room and the TV. He insisted on coming to the room to help. Fixed everything. Was so nice and personable. Would definitely return when we are in town.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Dorothy Q., Gestion de l’hôtel
Stephanie,Thank you for your kind words! We're delighted to hear that you appreciated our hotel's private setting and our staff's commitment to excellent service. It’s wonderful to know that our second shift desk employee was able to assist you and ensure your stay was enjoyable.I apologize for the initial issues you faced with your room and the TV, but I’m glad they were resolved promptly. Your feedback helps us improve, and we truly appreciate it.We look forward to welcoming you back on your next visit to town!Thank you!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Dorothy Quakenbush, Gestion de l’hôtel
Thank you for your feedback, Ryan! We appreciate your honesty and value your input. If you have specific suggestions on how we can improve, we’d love to hear them. Your experience is important to us!"
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Lovely
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur de Dubuque
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Dorothy Quakenbush, Gestion de l’hôtel
Sharon,Thank you so much for the fantastic 5-star review! We’re thrilled to hear you enjoyed your stay. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.Thank you!
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Dorothy Quakenbush, Gestion de l’hôtel
Thank you so much for the fantastic 10-star review! We’re thrilled to hear you enjoyed your stay.Hope to see you soon.Thank you!
par un voyageur
Publié le 13 sept. 2024 sur Expedia
We stay there because it had a pool, but when we check in the pool was closed. I ask why they didn't post that on the website and they said they did. I show them the website whre it said pool under amenities and they had nothing to say. Plus the back door of the hotel didn't open with the room card. So you had to walk all around the hotel.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Dorothy Q, Gestion de l’hôtel
Dear Daniel,Thank you for sharing your feedback about your recent stay. I’m very sorry to hear that you were disappointed with the pool closure and the back door access issues.Regarding the pool, we are currently waiting for new heaters to be installed, which has unfortunately led to an unexpected closure. We’re working to resolve the issue as quickly as possible and appreciate your understanding.As for the back door access, I apologize for the inconvenience this caused. We are looking into this matter to ensure it is resolved promptly.Best regards,Dorothy QuakenbushGeneral Manager
