Note fondée sur 904 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 oct. 2024
The property was fine. Our room had a sink that didn't drain, the stopper was closed and the lever did not operate it. I called the desk at 6:30 pm, they said they would send someone up to help. At 9:30 I called to say don't bother as we're going to bed. The next morning I spoke to the front desk and they had no record of any problem. The person checking out before me informed them of a loose toilet seat. Nice property, poorly maintained. Also our toilet flusher handle was broken. The hotel was at best half full on a Sunday night so an easy fix would have been to just move us but no attempt was made. We did get to brush our teeth in the shower, a new experience for sure.
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Douglas,Thank you for sharing your experience with us. We're pleased to hear you found the property to be fine overall, but we acknowledge the maintenance issues you encountered during your stay, including the sink and toilet concerns. Your feedback regarding the response time and communication from our staff is important to us, and we will address these matters to improve our service. We appreciate your input and hope you'll consider giving us another chance in the future for a more seamless experience.Sincerely, Hotel Manager
par un voyageur
Publié le 7 oct. 2024
Front desk staff was dealing with a out of control women wanting pool privileges. The one man did a great job, held his ground, no guest can swim. Other guy checked us in with an apology. A larger TV would have been nice, but watch football just the same. This was 10/5/23
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Kumar, Gestion de l’hôtel
Thank You for staying with us and providing your Valuable feedback! We Have passed your input to our team to ensure a superior stay for all of our guests. We hope to welcome you again soon!
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Toilet paper and tissues were like rice paper. Never enough of wash clothes to bathe with.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Regis R.,Thank you for your feedback! We're glad you shared your thoughts with us. We strive to provide quality amenities and understand your concerns about the toilet paper and washcloth availability. Your comments will be taken into account as we work to improve our guest experience. We appreciate your input!Sincerely, Hotel Manager
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Well priced, nice rooms, and quiet
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jared,Thank you for the 5 out of 5 rating! We're happy to hear you enjoyed our well-priced, quiet, and comfortable rooms. We look forward to your next stay!Sincerely, Hotel Manager
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Restaurant was excellent and the room was super dark to sleep in!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Andrew,Thank you for the 5-star review! We're delighted to hear you enjoyed the restaurant and had a great night's sleep in the dark, cozy room. We hope to see you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 2 oct. 2024 sur Hotels
This was 2nd night of a 3 day cross country trip. Stayed previous night 10 hours away in a Super 8. My wife wanted "a little upgrade" on the 2nd night and this filled the bill. I'd call it a 4 Star Hotel and it properly checked all those boxes on comfort, cleanliness, on site restaurant and good customer service. The pool happened to be down. While that wasn't an issue for us. I can see it as a downer for someone making a same day advance reservation that wanted a pool (ie with kids)
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Donald,Thank you for your 8/10 rating! We're glad to hear that the hotel met your expectations for comfort, cleanliness, and customer service, and that it provided the upgrade you were looking for. We appreciate your understanding about the pool being down and will work to prevent future inconveniences for guests. Safe travels!Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Melissa,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear d,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. Hope to see you again soon!!! Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kathy Jo,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Tyler,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you.Sincerely, Hotel Manager
