Note fondée sur 712 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 déc. 2024
Commentaires de Gestion de l’hôtel
10 déc. 2024 par Hotel Blackhawk Team, Gestion de l’hôtel
Dear Jeremy,Thank you for your kind feedback! We’d love to welcome you back to Hotel Blackhawk, Autograph Collection for another comfortable visit. We hope to see you again soon!
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Seemed to be very understaffed. Kitchen slow to get food out. Service at bar slow. Did not even stay for breakfast as one waitstaff for 15 tables. Half of them not bused and meals were coming out slowly. One table of 4 got 2 breakfasts, then one 2 minutes later and the last a coup[le of minutes later. Never even got coffe for 10 minutes and just left and ate on the road. Restaurant was out of wings, french fries and coffee pods for the room. Bathroom floor and shower needed cleaning and tile not good in some areas of the shower. Most disappointing Marriott stay in our memory.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par General Manager, Gestion de l’hôtel
Dear David,We are disappointed your experience staying with us did not align with the high standards our brand represents, and we apologize for any inconvenience. Our team will review your comments to identify areas we can improve to ensure your next visit is better. Thank you for your feedback, as it helps us continuously improve, and we hope you will consider staying with us again.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Check in was easy and fast. Our room was clean and the tv welcoming me was a cool surprise. If I am ever back in the city, I will look them up first!
Commentaires de Gestion de l’hôtel
2 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Clifton,Thank you for your kind feedback! We're glad you had a smooth and quick check-in and enjoyed our clean room and the personalized welcome on the TV. It’s great to know you’d look us up first if you're ever back in the city. We’d love to welcome you back to Hotel Blackhawk, Autograph Collection for another comfortable visit.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The decor was a nice mix of old and new. Very friendly and helpful staff, good dining options, and convenient onside parking.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Kyle, Thank you for your kind words! We're glad you appreciated our tasteful decor and the friendly service from our team. It's great to know our dining options and convenient on-site parking added to your stay. We look forward to welcoming you back to Hotel Blackhawk, Autograph Collection soon!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The hotel was great. The food was TERRIBLE my pasta was mush bland it was terrible
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Robert,Thank you for taking the time to leave a review. We're happy to hear that you enjoyed your stay with us; however, we are disappointed to hear that you did not enjoy the food. Please know that we will share your comments with our staff as we continue to strive for exceptional guest experiences. We hope to welcome you back in the future.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Blackhawk Team, Gestion de l’hôtel
Dear Jeff, Thank you so much for staying with us and we are very happy you enjoyed your stay. We hope to see you again soon!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Blackhawk Team, Gestion de l’hôtel
Dear Kelsey,Based on your rating, we hope you had the comfortable stay we are known for. If there was anything we could've done to improve your stay with us, please don't hesitate to let us know. We look forward to welcoming you back soon for an even better time.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Nice atmosphere. .close dining options..
Commentaires de Gestion de l’hôtel
17 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Phillip,Thank you for your feedback! We're glad you enjoyed our fantastic atmosphere and the convenience of nearby dining options. It was a pleasure having you here, and we look forward to welcoming you back to Hotel Blackhawk, Autograph Collection for another splendid stay in the future!
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Blackhawk Team, Gestion de l’hôtel
Dear Richard,Based on your high rating, we hope you had the comfortable stay we are known for. If there was anything in particular we could've done to improve your stay with us, please don't hesitate to let us know. We look forward to welcoming you back soon for an even better time.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
When we checked in and went to room, couldn't get in. So my husband went back down stairs to front desk( I waited upstairs, about 20 minutes later I calked my husband to see what was going on and no one was at front desk) then someone showed up, they gave us the wrong room ( someone was in the roomwe were trying to get in, they put a sign on there door when we came back). Finally got 8n room, almost fell going into bathroom, there's a 1" step going in, didnt realize that. Then abiut 7pm, went to bar to have a drink, waited about 20 minutes to get waited on. Wasn't busy, so not sure of the issue. Had better experiences.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Jessica,Thank you for sharing your experience. We're disappointed to hear about the challenges you faced during your stay, from the room mix-up to the step in the bathroom. These issues do not reflect the level of service we strive to provide. Your feedback will be shared with our team to promptly address these concerns and improve our guest experience. We hope to have the opportunity to offer you a better stay in the future.
