Note fondée sur 266 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Expedia
El servicio me gustó, son muy amables, en cuanto a la habitación, no es agradable, el baño comenzó a botar agua a media noche y toda la habitación se inundó. Deplorable, sin duda no volveré a ir
Commentaires de Gestion de l’hôtel
17 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Jaime,Thank you for your feedback and for your kind words about our service team. We apologize for the inconvenience you experienced with the bathroom during your stay. Please be assured that maintaining the quality of our rooms is a top priority, and we take your comments very seriously. While we're disappointed to hear that your experience wasn't up to our usual standards, we appreciate your input as it helps us to continually improve.
par un voyageur
Publié le 12 août 2024 sur Expedia
Pobre seguridad, desayuno incluye poca variedad comida fría, áreas deterioradas. Como solo para dormir
Commentaires de Gestion de l’hôtel
14 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Jessica,Thank you for your feedback. I’m sorry to hear about the concerns you experienced during your stay. I understand that security, breakfast quality, and the condition of the hotel are important aspects of your stay. We take these issues seriously and will address them promptly. Your comments are valuable in helping us improve, and we hope you might give us another chance to provide a better experience in the future.
par un voyageur
Publié le 10 août 2024 sur Expedia
Hi
Commentaires de Gestion de l’hôtel
10 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Alexander,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 8 août 2024 sur Expedia
Completely bad experience
Commentaires de Gestion de l’hôtel
9 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Richard,I'm really sorry to hear about your disappointing experience. It sounds like we missed the mark, and I apologize for any inconvenience you faced. Please know that your feedback is important, and we are taking steps to address the issues you mentioned. We hope you'll consider giving us another chance to provide a better stay in the future.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Katiria, Thank you so much for your perfect rating of 10 out of 10! We are thrilled to hear that you had such a wonderful experience with us. Your feedback, though succinct, speaks volumes about the quality of service and comfort we strive to provide to all our guests. We are delighted that our efforts to ensure a memorable stay met your expectations. Your high rating is a testament to our team's dedication to excellence. We look forward to welcoming you back for another exceptional stay in the future!
par un voyageur
Publié le 3 août 2024 sur Hotels
Terrible experiencia, hotel sucio, deteriodado.
Commentaires de Gestion de l’hôtel
3 août 2024 par Front Desk Agent , Gestion de l’hôtel
Hello ana,we are sorry for your horrible experience. we would have like if you have communicate your issue with us so we could have accommodated you we hope to see you again in the near future
par un voyageur
Ok to rest for a few hours on a road trip
Publié le 1 août 2024 sur HotelsThe hotel was dated. Gave me more of a motel vibe than hotel. The place and room was dated. People had litter in front of their room.
Commentaires de Gestion de l’hôtel
3 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Paola,Thank you for your feedback. We appreciate your comments and regret that our decor did not meet your expectations. Our team works diligently to maintain cleanliness and a welcoming atmosphere throughout the hotel. While we strive to ensure every guest has a pleasant experience, we will certainly review your observations with our staff to improve the overall ambiance and cleanliness. We are also excited to announce that we are about to start a full renovation of the hotel, which will address the dated appearance and enhance the overall guest experience. Your feedback is invaluable in helping us enhance our services for future guests.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Horrible experience, bathroom was in a terrible shape. Staff refused to move us to a different room. My kids cried all night when they had a very big tournament a day later. Room smelt very bad. We had to check out the next day and get another hotel at a higher price. The check in person didn't return my driver's licence and when we called to confirm, they said there was no DL left. When we went there in person, a very nice front desk person named Geovanni returned it. Both Geovanni and another front desk person felt very bad for us and requested the full refund especially when we were not given another room but apparantly the property manager didn't think we had had bad enough experience and decided to keep the money for the horrible night we stayed at the hotel. Shower was broken, shower handle fell in my hand when I tried to turn it on. Toilet was dirty, I had to clean it myself before we could use it. Bathroom was falling apart everywhere and the room carpet smelt so bad. Front desk person said the property is going through a renovation in two weeks which we could totally tell that it was desparately needed. The only thing we can't understand, why would you rent out your hotel if it is in such a bad shape. Moreover, the manager refused to refund for the one night we stayed at the hotel which was the worst experience of our hotel stays so far. Would never ever stay at this hotel even if they renovate it completely because of the inconsideration of the manager.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Front Desk Agent , Gestion de l’hôtel
Hey Pawandeep PurewalWe are sorry of your experience here at the hotel however no refund was approved by Geovanny he did confirm that the remaining nights might be approved by the manager for refund since you didn't stay those nights.The refund was approved by the manager we told the third already, you need to contact your third party.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Yankiel,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Front Desk Agent , Gestion de l’hôtel
Thank you very much for your review. We hope to see you again soon.
