Note fondée sur 552 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2023 par General Manager, Gestion de l’hôtel
Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review.Best,
par un voyageur
Publié le 26 août 2024 sur Hotels
The room as soon as we walked in smelled so bad, we had to go to walmart to get an air purifier. There was mold in the shower and in the dishwasher! The silverware was dirty, couldn't bring ourselves to use the dishes after seeing the moldy dishwasher. The bathroom vanity was scratched up all over the wood. You cant turn the air down past 68 degrees.
Commentaires de Gestion de l’hôtel
26 août 2024 par Kiley (Assistant General Manager), Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Kiley (Assistant General Manager), Gestion de l’hôtel
We are thrilled to have met your expectations and can't thank you enough for staying with us. We hope to see you again!
par un voyageur de Galesburg st
Publié le 23 août 2024 sur Expedia
Everything was right, but there is two things wrong. The breakfast lady on today’s breakfast was rude, and the trashcan outside was overflowing.
Commentaires de Gestion de l’hôtel
26 août 2024 par Kiley (Assistant General Manager), Gestion de l’hôtel
We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us!
par un voyageur de Galesburg st
Publié le 18 août 2024 sur Expedia
It was clean and quiet, and the breakfast was really good and then Employee was very nice
Commentaires de Gestion de l’hôtel
18 août 2024 par Kiley (Assistant General Manager), Gestion de l’hôtel
Providing you with exceptional accommodations was our pleasure! Thank you for choosing our Staybridge Suites and taking the time to share this excellent review. We hope to see you back soon.
par un voyageur
A couples Getaway
Publié le 17 août 2024 sur HotelsThe young woman that checked us in was efficient and quick. Our room was semi clean. Corners of room and the panels in the bathroom door were filled with dust. Shower had very little water pressure. The bed was very comfortable. Very quiet area. The breakfast was very good all 3 mornings.
Commentaires de Gestion de l’hôtel
17 août 2024 par Kiley (Assistant General Manager), Gestion de l’hôtel
We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to host you again.
par un voyageur
King Suite is for maximum of 3
Publié le 12 août 2024 sur HotelsIf you are booking for 4 people, the King Suite will come up as an option. Do not book this as it only has a King bed and a Twin pullout. This does not appear in the description or the pictures. This room can sleep 3 people, but not 4 as advertised (unless you want 3 in a King). The hotel was not helpful in resolving this issue.
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager, Gestion de l’hôtel
Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area.Sincerely,
par un voyageur
Publié le 9 août 2024 sur Expedia
Incredibly busy at check-in time. Only had one person running the front desk. She was definitely not pleasant at all. The rooms are decent though
Commentaires de Gestion de l’hôtel
10 août 2024 par Kiley (Assistant General Manager), Gestion de l’hôtel
Thank you for taking the time to share your feedback. Please accept our apologies for your unpleasant experience. Thank you for staying with us, and we hope to have an opportunity to serve you again.
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par General Manager, Gestion de l’hôtel
I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share your reviews. We hope you will consider a return trip for a flawless experience next time.Best,
par un voyageur de dexter
Publié le 30 juill. 2024 sur Expedia
Very nice hotel lots to do within walking distance
Commentaires de Gestion de l’hôtel
4 août 2024 par Kiley (Assistant General Manager), Gestion de l’hôtel
I’m delighted to hear that you enjoyed your stay! your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.
