Ratings based on 368 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
No internet
Posted Aug. 24, 2024 on HotelsHotel is old. No internet in the rooms only in the lobby which is a few blocks away.
Comment from Hotel Management
Aug. 24, 2024 by Mel, Hotel Management
Hello Edie,The Westmark Inn is proud to be part of Dawson City, a National Historic Site. Our hotel has grown over time and now consists of four buildings, taking up an entire city block and reflecting the Victorian charm of the 1896 Klondike Gold rush era. We trust that your room was clean and the bed was comfortable. Safe journeys wherever your travels take you.
by A traveller
Posted Aug. 22, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by Mel, Hotel Management
Thanks for your rating Richard. Safe travels!
by A traveller
Posted Aug. 22, 2024 on Expedia
We requested a ground floor room, but were on the second floor with no elevator. The room was really hot, had two fans and left the windows open for sleeping.
Beds were comfortable.
Comment from Hotel Management
Aug. 22, 2024 by Mel, Hotel Management
Hello Arlene,I am sorry that we weren't able to accommodate your request for a ground floor room. We will do better next time. Typically, the rooms cool down at night if the windows are left open, as you experienced. I am happy to hear that the beds were comfortable.
by A traveller
Good City and Experience with Poor Hotel Food
Posted Aug. 20, 2024 on HotelsI had no problem with respect to my room in terms of size, comfort and cleanliness. For this I will highly recommend the hotel. On the other hand I was very disappointed with respect to the restaurants. I had 3 meals breakfast lunch and dinner and all were very disappointing. I was in Dawson for 4 nights and can say the food was great elsewhere.
Comment from Hotel Management
Aug. 22, 2024 by Mel, Hotel Management
Hello Peter, Thank you for letting us know that your meals did not meet your expectations. We will work on improving our restaurant service. We are happy to hear that your room met your needs.
by A traveller
No internet
Posted Aug. 18, 2024 on HotelsNo internet in rooms. What hotel in the modern age doesn’t have internet… I was there for work. Beds are kid sized
Comment from Hotel Management
Aug. 19, 2024 by Mel, Hotel Management
Hi Richard,Sorry that we weren't able to accommodate your work needs. We are optimistic that with the rebrand to a Holland America hotel we will be able to improve the internet accessibility, acknowledging that we are in the far north and the infrastructure isn't as robust as in urban centres.
by A traveller
Posted Aug. 17, 2024 on Hotels
Comment from Hotel Management
Aug. 17, 2024 by Mel, Hotel Management
Wow! 10/10! Thanks Ramona! You have made our day!
by A traveller
Posted Aug. 17, 2024 on Expedia
Very enjoyable stay! Everything was clean, if had everything we needed and the staff was great. We would stay here again!
Comment from Hotel Management
Aug. 17, 2024 by Mel, Hotel Management
Many thanks Patricia! It was our pleasure to host you and we look forward to welcoming you again. Safe travels!
by A traveller
Posted Aug. 16, 2024 on Expedia
Comment from Hotel Management
Aug. 17, 2024 by Mel, Hotel Management
Thanks for loving your stay Pamela! Come back anytime you're in Dawson City!
by A traveller
Posted Aug. 14, 2024 on Expedia
5 star nice staff
Comment from Hotel Management
Aug. 15, 2024 by Mel, Hotel Management
Thanks for your great review Prabhdeep! We are delighted to hear that you enjoyed your stay. Come back soon!
by A traveller
Posted Aug. 13, 2024 on Hotels
We were unable to stay here. It was non refundable so oops. I'm sure it's a nice place
Comment from Hotel Management
Aug. 14, 2024 by Tracy Abbott, General Manager , Hotel Management
Hi Linda, did you contact Expedia? Sometimes they will reach out to the hotel and ask if I will approve a cxl/refund.
