Note fondée sur 342 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 nov. 2024
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Theresa,Thank you for the perfect rating, Theresa! We're so happy to hear you had a wonderful stay. We look forward to welcoming you back for another great experience.Sincerely, Hotel Manager
par un voyageur
Publié le 20 août 2024 sur Hotels
Was ok. Bed was comfortable
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Sheila,Thank you for your feedback. We're glad you found the bed comfortable. If there's anything else we can improve to make your stay more enjoyable, please let us know. We appreciate your input!Sincerely, Hotel Manager
par un voyageur de Dunwoody
Publié le 16 août 2024 sur Expedia
The bathroom toilet was too close to the wall.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Robert,Thank you for your feedback and the 4/5 rating! We apologize for the inconvenience with the bathroom layout. We appreciate your input and will consider it for future improvements. We hope to provide an even better experience on your next stay!Sincerely, Hotel Manager
par un voyageur
Publié le 14 août 2024 sur Expedia
Ms. Ann in the front, the owners and the cleaning staff were all super nice, accommodating and very helpful. There was plenty of boat parking and places to plug them in. Everyone who worked there was kind.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Shannon,Thank you for the 5/5 rating! We’re delighted to hear that Ms. Ann, the owners, and the cleaning staff made your stay enjoyable with their kindness and helpfulness. We’re also glad you appreciated the ample boat parking and plug-in spots. We look forward to welcoming you back!Sincerely, Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
11 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Brandon,Thank you for the perfect rating! We're glad you had a great experience with us. Hope to see you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jason,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear William,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 27 juill. 2024 sur Hotels
I emailed early in the morning the day of reservation advising my arrival time and I would have my little dog with me. I was hoping for a ground level room but ended up in 201. The carpet had stains and I forgot my conditioner and there wasn't toiletries. ( I didn't notice until I was getting in the shower).I also forgot my phone charger and the ones in the room didn't work. And a lamp didn't work. The hair dryer was a nice amenity and the fridge worked well though. This visit doesn't deter my future visits as the staff is always great.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Terri,Thank you for your perfect rating and detailed feedback. We're glad to hear that our staff continues to impress you and that you enjoyed amenities like the hair dryer and the fridge. We apologize for the issues you encountered with the room and appreciate your understanding. We'll address these concerns to improve future stays. We look forward to welcoming you and your little dog back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 25 juill. 2024 sur Expedia
The staff was absolutely wonderful. Everyone was very kind to us while we stayed for the week. The inside pool was beautiful. Being able to look out and see the mountains all around you was amazing. Chattanooga was only a 45min drive from the hotel. We were able to enjoy the city and come back to relax in the peace and quiet of the hotel. Will definitely stay again here.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Katie,Thank you for the 5/5 rating! We're thrilled you had a wonderful stay and enjoyed the beautiful pool, mountain views, and convenient location. It's great to hear you found our staff kind and that the peace and quiet of the hotel made for a relaxing retreat. We look forward to welcoming you back!Sincerely, Hotel Manager
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Amanda,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager
