Note fondée sur 878 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Un arrêt pour une nuIt
Publié le 6 sept. 2018 sur HotelsPrès de l'autoroute cet hôtel est parfait pour un arrêt d'une nuIt. Par contre le petit déjeuner est vraiment Pour emporter. Café, barre tendre et muffin pré-emballé. La Chambre est confortable.
Commentaires de Gestion de l’hôtel
7 sept. 2018 par Hotel Management , Gestion de l’hôtel
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodation. We value your feedback and look forward to welcoming you back soon.
Sincerely,
Hotel Management
par un voyageur
Publié le 18 août 2024 sur Expedia
ウォルマートが近いので備え付けキッチンを活用する事もあるかと思います。
コーヒーメーカー等のキッチン設備はフロントで貸し出しです。
ランドリーがあるのは大変助かりました。
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Management , Gestion de l’hôtel
Dear SHOHEI, Thank you for your feedback. We’re pleased to hear that you found the nearby Walmart and kitchen facilities convenient and that the laundry room was helpful. We strive to offer amenities that enhance our guests’ stays, including renting kitchen equipment at the front desk. Your positive comments are appreciated, and we hope to welcome you back soon for another comfortable stay at Extended Stay America.Sincerely,Hotel Management
par un voyageur
Need to do better
Publié le 17 août 2024 sur HotelsThe guest service was very nice but there no breakfast and the hallway was nasty and there was so much noise inside and outside the rooms unable to sleep until around 4am in the morning
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Kyla, Thank you for your feedback. We’re glad to hear you found our guest service to be nice. However, we apologize for the issues with breakfast, hallway cleanliness, and noise that impacted your stay. Your comfort is important to us, and we are addressing these concerns to improve our facilities and reduce noise disturbances. We appreciate your comments and hope you’ll consider staying with us again for a more enjoyable experience. Sincerely,Hotel Management
par un voyageur
Publié le 15 août 2024 sur Hotels
par un voyageur
Publié le 15 août 2024 sur Expedia
Dated property, staff not friendly, area around hotel is great!
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Jade, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to know from our guests about how we can improve our services! Considering our excellent location, please return, and we hope you will revisit us next time you are in our area. Sincerely,Hotel Management
par un voyageur
Publié le 12 août 2024 sur Hotels
It was great!
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Vicki, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and that our property and service met all your expectations! Please revisit the area the next time you are in for another great experience.Sincerely,Hotel Management
par un voyageur
Publié le 11 août 2024 sur Expedia
There were no locks on the front of side entrances. My room was open when I arrived, door ajar. Once I checked the room had no strange people in it, it was ok. The beds were clean and bathroom. But the other rooms on the 1st floor had open windows to the outside. Felt unsafe as a woman traveling alone. But was fine once I got inside the room.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Robyn, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently, so we apologize for your initial experience. As we move ahead, we have shared your feedback with our team to ensure better handling of these issues. Safety and security are the most important things at our hotel, and we take them seriously. We have noted your concerns about the side doors and will look into it. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. Considering our clean room, we look forward to welcoming you back to our hotel. Sincerely,Hotel Management
par un voyageur
Publié le 8 août 2024 sur Hotels
par un voyageur
Publié le 8 août 2024 sur Expedia
We checked in around 11 pm as we were traveling and there was a white big lady at the front desk, she had no manners, was rude, unhappy, unwelcoming and didn’t care at all about the customers/guests. Very poor impression of this hotel and service. Will not ever go back or recommend this hotel!!!
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Amrita, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize for a disappointing experience with us. We will work with our entire team to ensure our guests are warmly welcomed upon arrival and are always treated with courtesy and respect. We do hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management
par un voyageur
Publié le 4 août 2024 sur Expedia
It did not smell clean and the first room was not clean at the second room was a little better looked half clean and smelled like smoke. The property was run down.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Melanie, Thank you for being our guest. Providing a clean and comfortable room with a fresh atmosphere has always been our aim. However, we are sorry for the disappointment you felt with the cleanliness and upkeep of the rooms you visited. We look forward to sharing your feedback with our team for improvement on a priority basis. We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management
