Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Un arrêt pour une nuIt
Publié le 6 sept. 2018 sur HotelsPrès de l'autoroute cet hôtel est parfait pour un arrêt d'une nuIt. Par contre le petit déjeuner est vraiment Pour emporter. Café, barre tendre et muffin pré-emballé. La Chambre est confortable.
Commentaires de Gestion de l’hôtel
7 sept. 2018 par Hotel Management , Gestion de l’hôtel
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodation. We value your feedback and look forward to welcoming you back soon.
Sincerely,
Hotel Management
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 oct. 2024 par ks, Gestion de l’hôtel
Dear Jacalyn, thank you for your feedback. We hope to earn a 5 of 5 ranking your next visit. Sincerely Hotel Management
par un voyageur
Publié le 19 oct. 2024 sur Hotels
What can I say, it was dirty, there were and and it was run down.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Katrina, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon. Sincerely,Hotel Management
par un voyageur
Terrible
Publié le 13 oct. 2024 sur HotelsI wrote a long note on this terrible stay and what we were doi n g about it earlier
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Erich,We are truly sorry for the disappointing experience you had at our hotel. We understand how frustrating this must have been and regret falling short of your expectations. Please know that we are taking your comments seriously and addressing them with our team to take the necessary measures and ensure they are prevented from happening again. We appreciate you for bringing this to our attention. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
par un voyageur
Terrible
Publié le 13 oct. 2024 sur HotelsI reserved two rooms for October 11, one wasn't bad but the other was terrible. The room smelled like "burned asperges" the walls were covered with hand prints, the was no shower curtain and the bathdub wouldn't empty out. There was a water leak over the sink. Night clerk claimed they didn't hane anyother other rooms available. She did what she could to clean the room but it was late and we had 2 small children with us. My husband said he would call the hotel management and air our concerns. Poor room and will not ever go to this hotel again.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Erich,We sincerely apologize for the issues you encountered with one of your rooms. We also regret that we didn’t provide a quality experience, especially when traveling with young children. While we’re glad the night clerk did their best to assist, we understand that this did not resolve the situation, and we are truly sorry for the inconvenience. Please know that your feedback will be addressed with our team to ensure our rooms are thoroughly cleaned and inspected to meet the highest standards our guests deserve. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you deserve.Sincerely,Hotel Management
par un voyageur
Okay for one night
Publié le 12 oct. 2024 sur HotelsWas a bit concerned when a coustumer came to the front desk and stated tha room they were assigend had an occupant. That was not the case for us. Room was clean, but tub drain was rusty looking. Some things looked dated. breakfast was limited to packaged food and oakmea. Staff was friendly.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel management, Gestion de l’hôtel
Dear Guest, Thank you for sharing your experience with us. We’re pleased to hear that you found your room clean and enjoyed the friendly service from our staff. Your feedback regarding the tub drain and breakfast options is valuable, and we will certainly review it to enhance our guests’ experiences. We appreciate your understanding and hope to welcome you back for an even better stay.Sincerely,Hotel Management
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Good service
Commentaires de Gestion de l’hôtel
31 oct. 2024 par ks, Gestion de l’hôtel
Dear Guest, thank you for sharing your experience with us. We’re pleased to hear that you enjoyed the friendly service from our staff. Sincerely, Hotel Management
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Very dirty. Room looked like it was never cleaned. Chips on the mattress, all over the floor, no toilet paper left because it had been used, trash on the floor.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jessica,We are deeply sorry for the cleanliness issues you encountered. Please know that we take the cleanliness issue seriously, and we are sorry that our standards were not upheld during your visit. This will be addressed with our team to ensure our hotel meets the high standards our guests deserve. We will also work on enhancing the availability of our essential amenities to better meet our guests' needs. Your safety and comfort are our top priority. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
par un voyageur de Spring Lake
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 oct. 2024 par ks, Gestion de l’hôtel
Dear Kevin, We appreciate you choosing our hotel and taking the time to share your rating. We are genuinely sorry for the less than 5-star experience. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience. Sincerely, Hotel Management
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 oct. 2024 par ks, Gestion de l’hôtel
David, We appreciate you choosing our hotel and taking the time to share your ranking. We are genuinely sorry for the less than 10 service your experienced. Sincerely, Hotel Management
