Note fondée sur 892 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Un arrêt pour une nuIt
Publié le 6 sept. 2018 sur HotelsPrès de l'autoroute cet hôtel est parfait pour un arrêt d'une nuIt. Par contre le petit déjeuner est vraiment Pour emporter. Café, barre tendre et muffin pré-emballé. La Chambre est confortable.
Commentaires de Gestion de l’hôtel
7 sept. 2018 par Hotel Management , Gestion de l’hôtel
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodation. We value your feedback and look forward to welcoming you back soon.
Sincerely,
Hotel Management
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Check in went easy. Room was good. We stayed 9 nights but the room was cleaned not even 1 time. We had to go to front desk with used towels to get clean ones and to ask for soap. The hotel itself is very well situated with a lot of restaurants and shops around.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Marlon, Thank you for being our guest and for taking the time to give us your feedback. We are glad you had a great check-in experience and liked your room. We do apologize that you were dissatisfied with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. If there was any miscommunication about our services during check-in, please accept our apologies. Your feedback has already been shared with our staff, and we would love another opportunity to ensure your next stay with us is exceptional. We hope you will revisit us soon! Sincerely,Hotel Management
par un voyageur
For the love a God...choose a different hotel.
Publié le 23 sept. 2024 sur HotelsNonsmoking room, yet smells like an ashtray and had cigarette ashes in the window sill. No doubt the stench seeped into the suit I had to wear for a wedding in the morning. I purchased a wall plug-in from Walmart to help mask the odor and am kepg the window cracked for fresh air. It doesn’t help much as the room is way past being recoverable. It’s time to gut the room and remodel this crap hole. A day after getting home my daughter's eyes are red and irritated.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kevin, We appreciate you choosing our hotel and taking the time to share your concerns. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is not just to have a spotless room but also one that is free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Your feedback will be shared with our team to prevent such situations in the future. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Expedia
par un voyageur
Would not return here
Publié le 23 sept. 2024 sur HotelsFirst impression: front desk clerk sees us coming in but does not greet us; she proceeds to walk in back office. Still doesn’t greet us when she comes back out. Plops herself down in her chair with a loud exhale. So I start with “you ok?” and she says “I’m tired!” Never did say hi or welcome. As for the room - zero kitchen amenities such as plates, glasses, coffee maker or coffee, etc. We assume they have theft issues and gave up? Also - bring something to keep you warm because their idea of a blanket/comforter is a textured top sheet. So all we had was two top sheets. Add the super uncomfortable mattress and pillows and you’re saying “there’s no place like home” in short order.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kelly, Thank you for taking the time to share your experience. We are sorry that your arrival and room setup didn’t meet expectations. A warm welcome and a well-prepared room are important, and we clearly fell short. We are addressing your feedback with our staff to improve service and ensure that all necessary amenities are available. Your comfort is important to us, and we hope you’ll consider staying again so we can provide a more positive experience.Sincerely,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Expedia
There was no shower curtain in the bathroom. The door handle outside of the bathroom door came off. There was an empty bottle of tequila left in the counter of the kitchenette. Also trash was strewn all over the parking lot. Not extended stays fault there.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michelle, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The property is just meh - there is nothing special about it, the rooms are relatively clean but certainly not comfortable, everything is dated and dingy, plus even the non-smoking rooms smelled like smoke. Will not stay again.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We truly value your comments and hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Rude staff, no room service. Room key didn’t work so went to desk to get a replacement and desk person was nowhere to be found for 45min. Badly run
.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Brian, Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your valuable feedback, which will help us improve the experience for future guests. Sincerely,Hotel Management
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Friday they gave my room away because she said I was late checking in. Never happened any place I’ve stayed before. As a Mason we travel every other weekend. I have to go to desk several times a day because my key wouldn’t work. Play was dirty. Looked like it had construction parts laying around. Not a good experience at all. Will not return.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Rodger, We appreciate your feedback. Rest assured, we have stringent quality control standards in place to prevent the issues you encounter. We understand that our guests have numerous options, so our goal is to offer clean, comfortable suites at a reasonable price. The cleanliness and conditions you described are unacceptable and do not meet our standards. Further, we understand your disappointment with the key card. We will address this with our staff and emphasize the importance of exceptional customer service and attention to detail. We are sorry for your experience with us. Please return. We are committed to providing you with the quality stay you expect and deserve. Thank you.Sincerely,Hotel Management
par un voyageur
Publié le 12 sept. 2024 sur Expedia
