Note fondée sur 569 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
de la daube
Publié le 28 juin 2023 sur HotelsD une rare médiocrité , ne respecte pas les annonces du website Hotels.com devrait verifier les hotels qu il propose.
par pascale
Un bon arrêt sur la route...
Publié le 2 janv. 2018 sur HotelsUn arrêt bien mérité sur la route d'Orlando.
Grande chambre, 2 lits pour moi seul.
Petit déjeuner copieux.
par un voyageur
Publié le 22 sept. 2013 sur Hotels
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The attendent didnt seem to care our bed sheets hadnt been changed. It had pet hair all over it. There was a sticky pad with roaches all over it behind the fridge
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback, and I apologize for the issues you encountered during your stay. Cleanliness is a top priority for us, and it's concerning to hear about the bed sheets and the sticky pad behind the fridge. We take your comments seriously and will investigate this matter with our housekeeping team to ensure it is addressed promptly.Sincerely, Hotel Manager
par un voyageur
Publié le 2 oct. 2024 sur Expedia
This was a horrible experience for myself, my daughter and my 4 year old grandson that is about to have his 3rd open heart surgery. The room had roaches so bad that we couldnt bring any of our items inside. It was so dirty that I tried to fi d another hotel room but nothing was available. We decided to leave early and I am still waiting for my refund that I still havent received as of today.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,I sincerely apologize for the distressing experience you and your family faced during your stay. Cleanliness and guest comfort are our top priorities, and it's unacceptable that we fell short in your case. I assure you that we are taking your concerns seriously and will address the pest issue immediately.Regarding your refund, please reach out to our customer service team. Thank you for bringing this to our attention, and we hope to resolve this matter quickly.Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
it was absolutely disgusting. There were pillows “drying outside “on the ground. There was roaches and bugs all in the bathroom of our first room. There was a microwave sitting on the floor. The refrigerator didn’t work. The shower didn’t work when we moved to the new room the next day there was a towel at the bottom of the fridge that fridge also didn’t work and there was roaches crawling on the beds.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,I am truly sorry to hear about your experience during your stay. This is not the standard we strive to uphold, and I deeply apologize for the cleanliness and maintenance issues you encountered. Your feedback is crucial, and I assure you that we will take immediate action to address these concerns. Please contact us directly at [email or phone number] so we can discuss this further and ensure you receive the assistance you deserve.Thank you for bringing this to our attention.Sincerely, Hotel Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
It was peaceful and quiet
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your lovely review! We're delighted to hear that you found your stay peaceful and quiet. We strive to create a relaxing atmosphere for our guests. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Me and my girlfriend stopped in for one night on way to vacation spot we were tired so it was late so we didn’t say nothing couple dead bugs smashed on walls room did not smell the cleanest towels rough not clean smell when leaving we noticed sheets stained appeared looked like blood I can not recommend this location and I will not stay again
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, as this is not the standard we strive to uphold. Your comments regarding cleanliness and maintenance are concerning, and we will address them with our team immediately. We appreciate you bringing this to our attention and hope you’ll reconsider staying with us in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your fantastic 10 out of 10 rating! We’re thrilled to hear that you had such a positive experience with us. Your support means a lot, and we can't wait to welcome you back for another great stay!Sincerely, Hotel Manager
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,I'm sorry to hear about your experience. Your feedback is valuable, and we’re committed to improving. Could you please provide more details so we can address your concerns directly?Sincerely, Hotel Manager
