Note fondée sur 113 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,4 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 août 2024 sur Expedia
Very unprofessional upon arrival. I asked where my room was and was told its around to the back. After getting into the room, I could not figure out the smell that was so bad that they had the window open before I entered the room, I had found some air freshener behind the TV, but it needed to be disinfected. I had to go get lysol, I had to clean the bathroom as well as the toilet was not even flushed and then I opened microwave and there was either food or not sure but I couldnt put my dinner in there. The room should not be available for anyone to stay, the patio outside had a black office rolling chair, I felt unsafe to stay as I was not informed of an adjoined room that the chain was not even locked, I went to the front desk and explained I could not stay there she never asked if I had a problem with the room only said nobody has ever had anyone bother them.
I feel as if I should have been offered a refund as I was there for less than hour as I had a wedding to attend, and when I came I immediately returned the key around 7pm. I had to go to Waukee to stay where I felt safe. I should not have to pay for a room that nobody should be allowed to be in, nor had to pay somewhere else. Im hoping to have this resolved. If you could please contact me I would appreciate it.
par un voyageur
Old but decent
Publié le 17 août 2024 sur HotelsBasic place to lay your head and take a shower on a budget. Hotel is pretty old (uses actual keys for the room lol) but room was clean. Would stay again.
par un voyageur
Publié le 5 août 2024 sur Expedia
Although the property was cheap and the staff was friendly, there were several issues during my stay.
Firstly, I made a reservation in June for a room in August, and upon arrival, it seemed that they didn't actually reserve my room. They told me that I was "in luck since they had one left," I'm curious what would've happened if I showed up without being so "lucky."
The room I did end up getting was dirty, with cigarette butts and bobby pins still littered along parts of the room. The bathroom had toilet paper plugged into a small hole in the floor, not sure how long that had been there. The sink also appeared very dirty.
Definitely would encourage staff to be more diligent about cleaning and honoring reservations.
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Thank you for staying and apologize your experience at our hotel. We will take your suggestions and try to improve quality and price.
par un voyageur
Publié le 5 août 2024 sur Expedia
par un voyageur
Publié le 17 juill. 2024 sur Expedia
The room needed massive maintenance. It's were broken, cracked and peeling - like the bathtub shower surround and the bathroom door. The towels weren't clean. The beds were cheap frames, no boxspring and a stained mattress. Very uncomfortable. My mattress was sunk down where you sit on the edge, so that you rolled to that side so I had trouble sleeping. There was less than half a roll of toilet paper when we arrived, and no replacement, so we felt that we had to ration the toilet paper. The phone didn't work. The room did have a working TV and A/C.
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Okay, this is a family owned, small town, hotel. It's old. But, it has the hottest water in a shower I've ever experienced, which was awesome for me to work out the soreness in my muscles. The bed was very comfortable, but only had a sheet and thin bedspread. My personal preference is a little more weight for sheets. But, overall, no bedbugs and i was left alone. I can't ask for any more than that. I'll stay there again with the basic comfort and economy.
par un voyageur
Publié le 13 juin 2024 sur Expedia
No limpian los cuartos
par un voyageur
Publié le 7 juin 2024 sur Expedia
Está más o menos
par un voyageur
Publié le 14 mai 2024 sur Expedia
I booked this property for my son this afternoon.
It had people hanging outside that were doing drugs. Property looked like a hotel with people who are homeless and live there long term.
This is not your regular motel.
My son did not feel safe so he drove out of the parking lot and left.
I tried calling the motel to cancel and complain but no one answered the phone.
This doesn’t meet up to Expedia standards, or mine.
My husband grew up in Adel/Desoto area so this was totally unexpected and unexceptible.
Please fight them to return my money.
Commentaires de Gestion de l’hôtel
14 mai 2024 par Manager, Gestion de l’hôtel
We are charging at check in. If you left without checking in then you did not paid. Please stop making stories and being judgmental. We have some extended stays who worked for Microsoft data center construction and other big companies.
par un voyageur
Publié le 1 mai 2024 sur Expedia
